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Video not working? Click here for Adobe Flash 9! Click here to watch the original video on NametagTV! LET ME ASK YA THIS… When someone asks, “So, what do YOU do?” what’s your reply? LET ME SUGGEST THIS… Share your Point of Dissonance here! * * * * Scott Ginsberg That Guy with the Nametag [email protected] SEE SCOTT LIVE TODAY! Come to the St. Louis Business Expo and learn…

PICTURE THIS: You receive word that one of your employees might have screwed up. Naturally, your job is to get to the bottom the situation. So, you invite her into your office. You close the door and she takes a seat. As you sit down, you can already identify an aura of defensiveness in the air. Maybe even a little guilt. So. What’s your approach? FOUR WORDS: Say what…

1. You start by posting a few dozen articles (better yet, a few HUNDRED articles!) on your website, blog or on www.ezinearticles.com. 2. Thousands of people will read and share them. 3. Which will boost your Google rankings. 4. Which will make YOU the easy-to-find, obvious expert on your niche topic. 5. Which will cause media outlets to contact you for interviews (since Google is how they find their…

I don’t believe in luck. Even when I did the piece for 20/20, I explained my philosophy on the subject: 1. Luck is about being in the right place at the right time – so, therefore, be in a LOT of places. 2. L.U.C.K is an acronym for “Working Your Ass Off” 3. Luck is about leverage. Today, I’d like to talk about #3. As you’ve read before, I’m…

Whew! I just returned from Atlanta, where I delivered the keynote speech at Aspect Software’s 2008 Customer Experience Conference. We had a blast! Call center managers from around the world gathered to learn, brainstorm and talk about how to better serve their callers. Also, yesterday was the official (public) debut of my new book: The Approachable Frontline: 17 Daily Practices for Delivering Unforgettable Service. This book is part of…

Video not working? Click here for Adobe Flash 9! LET ME ASK YA THIS… Which company do you think “over does it” when it comes to service? LET ME SUGGEST THIS… Share your examples here! * * * * Scott Ginsberg That Guy with the Nametag [email protected] Afraid to bend the rules a little? Tune in to NametagTV.com for an interactive learning experience! Stick yourself out there!

FACT: You will encounter challenging people. They might come in the form of strangers. They might come in the form of customers. They might EVEN come in the form of colleagues or friends! They will try to overpower you. They will try to intimidate you. They will try to get a rise out of you. They will make blunt or rude comments. They will ask pointed or threatening questions….

The more you write, the more material you have for your blog. The more you blog, the more people will link to you. The more people link to you, the greater your web presence becomes. The greater your web presence becomes, the larger your WOM asset grows. The larger your WOM asset grows, the more Google likes you. The more Google likes you, the better your organic search rankings…

1. A successful speech is a group effort. 2. Activity isn’t progress. 3. Ask yourself how YOU can do it before asking how it’s already been done. 4. Be confident but uncertain. 5. Be gentle and non-critical of yourself. 6. Build credibility into everything you do. 7. Discard evaluative tendencies. 8. Don’t advertise your importance. 9. Don’t be stopped by not knowing HOW. 10. Don’t count on your audience…

An entrepreneur (by definition) is someone who takes risks. So, she can’t let a little thing like “knowing how” stand in her way. “How” is dangerous. “How” is a dream destroyer. “How” is the difference between talkers and doers. And too many ideas, projects and movements have fallen off the face of the Earth because somebody was stopped by not knowing how. LESSON LEARNED: Focus (first) on the WHAT,…