Most People Would Rather Hear No Than Nothing

The speed of the response is the response.

In an impatient world where everything
matters and everybody’s watching, the smartest thing we can do is get back to
people promptly, not just when we can.

Even if the answer is no. Even if the answer is I don’t know. That we actually
responded immediately is rare enough to be remarkable. That we actually showed
up and dared to care is enough to make most of us happy.

Most people would rather hear no than hear nothing.