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Confident communication comes from winning small victories first. Here are 4 techniques to help you gain the edge… 1. Avoid starting your responses or conversations with hedging phrases and immediate personal discounters. These fillers give off the impression the you’re hiding behind your words and refusing to commit. They also have the power to negate whatever you say next. Examples include: “I was just going to say…” “I’m not…

A is for ATTITUDE B is for BREAK PATTERNS C is for CONSISTENCY D is for DISCIPLINE E is for EVOLUTION F is for FRIENDLINESS G is for GOOD WITH NAMES H is for HAPPINESS I is for IDEAS J is for JOY K is for KNOWLEDGE L is for LAUGHTER M is for MUNDANE N is for NAMETAGS O is for OFF BUTTON P is for PAINT YOURSELF…

1. Does a lower fee make you more affordable, or less attractive? 2. A lot of people I meet ask me questions like, “So, is this all you do?” “Does speaking and writing actually pay the bills?” “Do you actually make a living doing this?” and “So, do you have another job?” Questions like these are rude, presumptious and demeaning. However, since people ask, I always give them my…

Typical O’Hare. Always causing delays in other cities. Since my flight was delayed 2 hours last night, I stopped by TGI Friday’s in DFW before returning to St. Louis. My server threw down a coaster, introduced herself as Erin and asked, “So Scott, how much time do you have before takeoff?” “Oh, uh…plenty. I’m on a 2 hour delay.” “Cool, then I’ll start you off with a drink. What’ll…

People are only taught to count the big things. Customers. Sales. Profits. Losses. Stuff like that. That’s why it’s so difficult to quantify the ROI on something like “approachability.” Because it’s a just an idea. It varies from person to person. But businesspeople must believe in the aggregate power of little things. “Do not despise the day of small beginnings,” as the old scripture explains. That’s why I suggest…

Buy Jeffrey Gitomer’s Little Gold Book of YES! Attitude on amazon.com today and get hundreds of dollars of free stuff from Jeffrey and 27 other top business leaders around the world… including me! The Little Gold Book of YES! Attitude is the newest addition to Jeffrey’s best selling Little Book Series, and gives you the critical tools you need to find, build, and keep a YES! Attitude for a…

I’ve never been much for textbook sales methods: 17 kinds of closes, 24 ways to overcome objections, you know, all that stuff. I’m not saying they’re wrong. Sales is sales. It’s just that much of the salesspeak seems manipulative. And businesspeople shouldn’t spend all their time practicing other existing methods, they should be developing systems of their own. So here’s mine: 1) Sell yourself to yourself. The sale before…

As someone who’s received a good amount of hate mail, plenty of criticism and yes, even death threats, today I’d like to talk about how to handle assholes. When someone acts mean or crudely to you, it’s because: *He thinks you dislike him *He is threatened by you *He is a jerk to everyone *You’ve given him a reason to dislike you Here’s how to handle this situation: 1….

It’s pretty obvious that I’m not a shy person. As such, I have no idea what it’s like walk into a room of strangers and be utterly crippled by communication apprehension. But sometimes I wish I did. See, I think it’s valuable for people – shy or not – to understand both sides approachability. That why I’ve read a lot of stuff on shyness over the years. Here’s 19…

LET ME ASK YA THIS… Did you see the look on those anchors’ faces?! * * * * Scott Ginsberg Author/Speaker/That Guy with the Nametag www.hellomynameisscott.com add to del.icio.us * digg it! * email this post