What Audiences Want

People don’t want to learn.
People don’t want to work.
People don’t want to change.

They want to feel. They want to laugh. They want to be entertained. They want to be reminded how alive they are.

They want to watch your expression of a truthful metaphor for life. They want to see you think and feel the things they can’t express for themselves.

And they want to sit back, relax, watch you perform your special brand of magic, forget about life for a while, disappear into the experience and co-create a moment that lives in the hearts forever.People don’t want more ideas.
People don’t want more tactics.
People don’t want more information.

They want blood. They want tension. They want humanity. They want convergence. They want self-revelation. They want stories that shake them.

They want universal human emotions that disturb them. They want to find the pulse of life in what you say. They want to respond to their own experience – not just yours.

And they want to watch narrative arcs that inspire them because they see a part of themselves reflected your human mirror.

Prepare your material accordingly.

LET ME ASK YA THIS…
What do your audiences want?

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For the list called, “15 Ways to Out Learn Your Competitors,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

A Young Artist’s Guide to Playing for Keeps, Pt. 15

You’ve chosen an uncertain path.
You’ve adopted an inconvenient lifestyle.
You’ve embarked upon an unconventional journey.
You’ve felt the voice inside you growing more urgent.
You’ve committed yourself enough so you can’t turn back.

IN SHORT: You’ve decided to play for keeps.

This is the critical crossroads – the emotional turning point – in the life of every young artist.

I’ve been there myself, and here’s a list of suggestions to help you along the way:1. Feeling is the agent of fame. At a recent panel discussion, filmmaker and podcaster Kevin Smith put it perfectly:

“People will value you in this life if you can think or feel something for them they can’t express for themselves. If you can deliver something people can’t find on their own, they will be willing to support you because they identify with you. Feel everything. That’s your superpower. Never deaden your empathy.”

That’s the cool part about being an artist: You can always rely on your own feelings as a valuable source of raw material. Next time you encounter a feeling you’re afraid to have, sit with it. Make friends with it. And exploit it in the service of your audience. By expressing the feelings that are yours and yours alone, people will recognize them as their own too. What feelings are you famous for having?

2. Heighten your consciousness. I’ve practiced meditation every day of life since I was twenty-two. It keeps me sane, keeps me creative and keeps me connected to the divine. And while I’m no expert on the topic, here’s what I’ve learned: First of all, meditation is cheaper than worry. I’d rather create a mental pause than waste my imagination sweating over something I don’t even care about.

Secondly, meditation isn’t a technique. It’s not something you accomplish – it’s something you practice. And lastly, the goal of meditation isn’t to get more ideas – the goal is to make the container bigger. That way, ideas are more likely to fall. If you’re never explored some kind of meditation practice, start today. You will never be the same. Your art will never be the same. When was the last time you sat quietly and engaged with your higher self?

3. You are what you charge. Harlan Ellison has written over one thousand short stories, novellas, screenplays, teleplays and essays. In a recent television interview, he shared the following insight:

“The only value for me is if you put money in my hand. You better cross my palm with silver, because I’m supposed to be paid every time I do something. Sure, I’ll sell my soul, but only at the highest rate. Because I don’t take a piss without getting paid.”

When it comes to pricing, share it publicly. Set a precedent of value. When it comes to charging, state your fee confidently – then shut up. He, who talks next, loses. And when it comes to collecting, never feel guilty about asking for your money. If you delivered the work, you deserve the cheese. Who are you still afraid to send an invoice to?

4. Don’t find inspiration – beguile it. With the right lens, the right posture and the right filter, inspiration will seek you out. All you have to install new awareness plans. I learned about this process from obscure book on creativity called Playful Perception, by Herbert Leff. He defines an “awareness plan” as a procedure or mental recipe for perceiving and thinking about the world around us.

Here are my favorite examples: Contemplate special contributions each thing makes to life. Envision what’s going on inside everything you notice. Regard whatever you’re doing as a game. See things as events and not objects frozen in a moment of time. And view everyday things as if they were art exhibits. By changing the way you experience the world, you position yourself to receive a never-ending flow inspiration. Are you waiting for the rain or turning yourself into a lightning rod?

5. Juggle multiple threads of work simultaneously. The best thing my mentor taught me was to think modular. To create in chunks. To work on several projects at once. And to shift between them as circumstances dictate. That’s why I’m always writing five books at once. Not because I’m unfocused – but because I’m creating thought bridges, subconscious connections and unexpected integrations between seemingly unrelated ideas.

Yes, it requires self-control. Yes, it requires belief in your own capabilities to organize and execute. But as I learned from Realizing the Impossible, “The best artists have shit on their shoes. They’re running around in the middle of everything, they can’t settle down, they can’t shut up and they can’t quit fidgeting with everything.”

Cartoonist Hugh Macleod calls this way of life crofting. Someone who never does just one thing. Lots of balls in the air. Lots of different directions. Never waking up and doing the exact same thing each day. Not always the highest paying, but fun and rewarding as hell. How many plates are you willing to spin?

6. Art without point of view, isn’t. Your art needs to do something beside decorate a wall. As an artist, your job is to declare a different way to think about living. As an artist, your purpose is to reorganize the world in ways that are more just. As an artist, your obligation is to express what you feel strongest about. And as an artist, your goal is to signify the spirit of the times by telling stories of the voiceless.

Otherwise you’re just a fad with legs. In the words of legendary film composer and music producer, Hans Zimmer: “A good score should have a point of view all of its own. It should transcend all that has gone before; stand on its own two feet and still serve the movie. A great soundtrack is all about communicating with the audience, but we all try to bring something extra to the movie that is not entirely evident on screen.” How will you avoid the inevitable downward spiral to commodity?

REMEMBER: When you’re ready to play for keeps, your work will never be the same.

Make the decision today.

Show the world that your art isn’t just another expensive hobby.

LET ME ASK YA THIS…
Have you committed with both feet yet?

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For the list called, “52 Random Insights to Grow Your Business,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

Eight Things You Never Have to Do

“Love is never having to say you’re sorry.”

This phrase originated in the movie Love Story, but has since been modified, satirized, patronized and reorganized through dozens of movies, songs, television shows and other popular art forms.

I wonder if there are other things we never have to do?

In business, in life and in love, maybe there’s an entire line of thinking based on this idea.

From my column on American Express Open Forum, I’ve developed a list of eight examples:1. Generosity is never having to keep score. I recently dropped my laptop. Right on the asphalt. Completely dented the corner of the screen. But when I took it into the Apple store, they were unexpectedly generous.

First, the guy at the genius bar told me he once dropped his laptop too, but down an escalator. Second, he agreed to send my computer to the repair center that day. Third, he let me back up my data in the store before I went home.

Fourth, they returned my computer to me two days faster than they promised. And fifth, they didn’t charge me a dime. No questions asked. I was speechless. Just when I thought Apple was all style and no service, they delivered.

Just when I thought Apple was all hype and no help, they delivered. That’s the thing about generosity: It’s not corporate scoreboard. It’s not something you can choreograph. You just dance in the moment and respond to the now need. How are you giving yourself away?

2. Class is never having to apologize for transparency. 37Signals uses their company blog as a direct conversation between developers and customers. Not to shameless promote the website, but to solicit feedback on their user interface. That’s class. Not to bother people into buying from them, but to keep customers abreast on programming changes in real time. That’s class.

And not to hawk the new software programs, but to explain the motivation behind the changes to their existing ones. That’s class. They also give virtual tours of their design process, display screen shots of the revised versions of new layouts, and even host streaming question-and-answer sessions between users and the actually founder of the company. That’s class.

No wonder their users are so fanatical about the company. How much loyalty are you losing by being opaque?

3. Faith is never letting fear have the last word. Fearless is just a word for people who are afraid to be human. Personally, I’m scared all the time. Not just of clowns, spiders and reality television – but scared that my art will be rejected. Scared that my business will fail. Scared that nobody will care what I have to say. Scared that my ideas will stop coming to me. And scared that I’ll wake up once day and realize I don’t matter anymore.

The good news is, I’ve learned to be okay with that. I’ve accepted fear as a normal part of the life experience. And I’ve learned how to change my relationship to it. Now, instead of trying to ignore it – I bow to it. I make friends with it. Then, I overwhelm it with faith. Faith in myself, in my resources, in my abilities, in my support system and in humanity.

Ultimately, scaring yourself for the right reasons is the gateway to personal growth. And even though being scared means being uncomfortable, uncomfortable people are the only ones who ever change the world. Are you still trying to scrub your world clean of fear?

4. Commitment is never having to discipline yourself. At a recent art fair, I had the chance to meet one of my favorite cartoonists: Paul Palnik. I shook his hand. I thanked him for his work. And I told him never to stop making art. His response was perfect, “I have no choice – it’s who I am.”

Think Palnik has to discipline himself to draw every day? Not a chance. Because he committed. With both feet. And that’s exactly what happens when you decide to play for keeps: Commitment deletes distraction. No matter how slammed you are, there’s always time for the non-negotiables. No matter how overextended you become, you still create space to execute what matters.

The hard part is the prework. Taking the time to sit down and actually map out what matters. But it’s worth it. Because you can slog through anything if you know why it’s important to you. What if you made a list of a hundred reasons why you do what you do and kept it in your wallet?

5. Freedom is never having to bury your desire. I once worked for a client who blocked Internet use at their office. Completely. From everybody. And the saddest part was, they were a sales organization. And their two hundred employees – most of whom were under the age of thirty – had no online access.

Which I certainly understand from the perspective of productivity and security. Nobody wants their employees wasting time when they should be making sales. But these people are cold calling all day. Without online access, they can’t google their customers. Without online access, they can’t conduct research on their competitors.

Without online access, they can’t leverage social media as a listening platform. And without online access, they can’t take advantage of all the available tools to nurture their relationships with existing customers.

If you want your people engage at work, don’t let the feeling of formality keep them from communicating freely. Is your office a prison or a playground?

6. Confidence is never having to say you’re cool. If you have to tell people you are, you probably aren’t. And if you have to tell people you aren’t, you probably are. That’s what I don’t understand about social media: People are so insecure about their own value that they need to embed a graphic that points to the button that asks strangers to like them.

Yet another pointless online pissing contest I refuse to participate in. I’m sorry, but popularity is not a substitute for truth. If you have to interrupt me with an email that asks me to like you, we’re done. On the other hand, if you’re awesome, people will know it. Being amazing never goes out of style.

The Beatles never had a fan page. The Beatles never had to tell people to “like” them. They just worked tirelessly to rock people’s faces off, and they changed the world forever. Are you spending money trying to make people like you, or investing emotional labor trying to make the world better?

7. Love is never asking people edit themselves. Several years ago, I conducted a workshop with the identity company, Brains on Fire. Since then, I have yet to come across another company who more epitomizes love. As their founder Robbin Phillips suggests, “Be famous for the people who love you and for the way you love them.”

In my experience, the best way to love people is to let them express themselves. Without restriction. Without resorting to code. And without having to look over their shoulder. After all, nothing disengages people quicker than interfering with the expression of their individuality.

Leave people liberated. Let them live their brand and stay loyal to themselves. Create a safe place where individual creativity can shine. Petition people to inject their personality into everything they do. What kind of love will you become famous for?

8. Creativity is never having to grow up. Instead, it’s about growing younger. It’s about “escaping adulthood,” according to artists Kim and Jason Kotecki. Here’s how: First, dare to be dumb. Master the art of not knowing. And try getting lost once in a while. It’s good for the soul. And if you don’t know where you’re going – nobody can stop you.

Secondly, reengage your playful spirit. It’s attractive, it’s relaxing and it’s more enjoyable to be around. Besides, there’s nothing that can’t be taken lighter. Even the serious issues. Third, build a reservoir of positivity. Say yes to life. Especially when it would be easier, cheaper and more convenient to say no. That’s where creativity lives.

And lastly, build enthusiasm into small moments. Your energy is your greatest asset. Speak with passion or risk being unheard. Just make sure your energy is supported with truthfulness. Otherwise you just passionately incompetent. How creative do people remember you as?

REMEMBER: The characters were right.

There are some things you never have to do.

LET ME ASK YA THIS…
What’s your care quotient?

LET ME SUGGEST THIS…
For the list called, “5 Creative Ways to Approach the Sale,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

When Care Is Needed

Caring is not an emotion – it’s an intersection.

It’s the loving collision between your attention and someone else’s need.

HOWEVER: Caring can’t be bastardized into a technique.

The secret is to develop a keener eye for those moments in which care is needed.

Here’s how:1. Look past when a bend is needed. Most policies are prepared excuses. And organizations use them to create insurance, stay in control, enable deniability, preserve the illusion of safety and cover their ass when things go wrong. So much for caring.

Instead of deleting all your policies, create a litmus test to gauge the value of your policies.

If the policy prevents you from wowing a customer, it shouldn’t exist. If the policy focuses on the person and not the behavior, it shouldn’t exist. And the policy protects the president’s ego at the cost of employee respect, it shouldn’t exist.

Every customer is an exception. Break rules, not hearts. Flexibility buys longevity. Are the policies you’re hiding behind offending and insulting customers?

2. Speak out when a voice is needed. Beth Brooke, Global Vice Chair of Ernst & Young once said, “Every one of us has a platform. It changes over time and looks different for every individual, but we all have one. Use it to make a difference.”

The advantage is: There has never been a better time in history to reach the world. But the question is: What is the world begging you to give voice to? To find an answer, get online. Take advantage of every listening post you can find.

After all, social media isn’t a sales tool – it’s a hearing aid. And it’s the single greatest way to pinpoint the issues your platform needs to give voice to.

Remember: When a voice is needed, closed lips are an obscenity. What did you publish this week?

3. Back off when a lesson is needed. Yes, it would be easier to tell your cousin that her boyfriend is a manipulative jerk. But sometimes the best way to care is to get the hell out of the way. Sometimes you have to give people enough space to learn things on their own. Otherwise the desire to fix blocks the ability to care. And it becomes very hard to breathe out the love people need.

Next time you feel your eye twitching, practice a little emotional restraint. Stop adding value. Suspend the need to dominate the conversation. And respect the other person’s speed of self-discovery. Eventually, she’ll come to her senses and break up with him. On Jerry Springer. What happened to the last person you tried to fix?

4. Jump in when a leader is needed. You can’t sit back and wait for people to build something that inspires you. Nor can you sit back and wait for people to rebuild something doesn’t inspire you. The only hope is to nominate yourself. To instigate the change that you believe in. And to make the choice not to do nothing anymore.

Otherwise it’s going to eat away at your heart to watch a leaderless world go by.

People are waiting for you to lead them. People are waiting for you to take them to the Promised Land. Stop waiting for a savior and sign up for the initiative path. Are you still hiding from the fear of leading?

5. Ante up when a commitment is needed. I’m hopeless when it comes to organization, details and planning. The stuff makes my blood freeze. But, if there’s someone I love who’s counting on my ability to manage a situation, I’ll be on top of it like a hungry bear on a slow running camper.

That’s the way I see it: You don’t have to be good at something to care about it. And, just because you failed to focus on it in the past doesn’t mean you’re incapable of excelling at it in the future. Turns out, life is more interested in your willingness to commit that your capacity to win.

That’s the thing about caring: It isn’t always about knowing how to do things. It’s about knowing why it’s important to do them, and then, allowing the how to find its way in through the side door. Who is waiting for you to commit?

6. Stay close when a heart is needed. I understand your hesitation. Opening up is terrifying. When you give someone your heart, there’s always the chance that they’ll give it back to you in pieces. That’s the brand of vulnerability you invite when you dare to care.

And I’ve been burned by it before. A couple of times. But life without risk, isn’t. You can’t outsmart getting hurt. And you can’t stay one step ahead of the pain forever. Eventually, you have to lean into it.

Come on. If there’s a person who needs you – and you believe that staying close is a chance worth taking – take it. Show them that they’re worth being strong for. People don’t forget. Who desperately needs access to your heart?

REMEMBER: Caring is the intersection between your attention and someone else’s need.

Keep your eyes open for opportunities to make that loving collision.

LET ME ASK YA THIS…
What’s your care quotient?

LET ME SUGGEST THIS…
For the list called, “5 Creative Ways to Approach the Sale,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

The Art of Perspective, Part 2

Any time you attend a meeting, make a sales call, give a presentation, write a blog or interview with a prospective employer, you have a choice:

You can vomit information.
You can deliver insight.
You can ask questions.
You can create silence.

OR: If you want to be invited back, you can deliver perspective.

Something that disturbs.
Something that moves eyebrows.
Something that flips the mental switch.
Something that creates a smile in the mind.
Something that takes people’s hiding places away from them.

As a writer, speaker, consultant and mentor, perspective is my job. It’s what people pay me to deliver. And today I’d like to share another assortment of perspective (read part one here!) to help you, your brand and your organization become better.

CAUTION: Each of the items on this list is worthy of its own discussion. Next time you have a meeting, conference or company retreat, I encourage you to use them as conversation starters, icebreakers and thought experiments for your team:1. The Beatles never had a fan page. Are you spending money trying to make people like you, or investing emotional labor trying to make the world better?

2. There are people who eat Hooters to go. Are you forgetting about your brand’s secondary value?

3. John Coltrane played the same songs in the second set, just to find something in the music he missed earlier. What experience do you offer?

4. The Grateful Dead still made records. Are you contributing to an ongoing body of work or just putting on shows?

5. Picasso’s family saved every scrap of paper on which he drew. Are you keeping your bad ideas for later?

6. Twitter has over one million apps, created by outside developers. Are you selling a product to people or creating a platform for them?

7. The world’s largest employer is Ebay. How is your company taking advantage of mobile workforces?

8. Amazon didn’t make money for seven years. Are you willing to hustle while you wait?

9. When Marvel created the KISS comic book series, Stan Lee required them to mix their own blood into the ink. How personal is your work?

10. Ben Franklin never obtained patents or copyrights because he felt indebted to the past. Are you paying homage to the voices that shaped you?

11. Rowing is the only sport that started out as a capital punishment. Will you slog through what matters to achieve immortality?

12. George Washington spent seven percent of his salary on booze. Are you allowing yourself to have at least one vice?

13. The Shawshank Redemption has been played on TNT an average of once every two months for the past fifteen years. Are you timeless?

14. Most collect calls are made on Father’s Day. Do you need a holiday to show someone you care?

REMEMBER: When you walk in with perspective, you walk out with heartshare.

People don’t need more information.

They need permission to see the world differently.

LET ME ASK YA THIS…
What perspective do you deliver?

LET ME SUGGEST THIS…
For the list called, “8 Ways to Move Quickly on New Opportunities,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

What Brand of More Do You Deliver?

When it comes to design, less is more.
When it comes to marketing, less is more.
When it comes to guitar solos, less is more.

HOWEVER: There are certain things in life that people will always need more of.

What brand of “more” do you deliver?

Consider these ideas to get started:1. Trust more than people think is wise. I trust people in advance. It’s a great time saver and, most of the time, works to the advantage of both parties. What’s more, telling someone, “I trust you,” is another way of saying, “I feel comfortable being myself around you.”

A message like that instantly lowers the threat level of the conversation and encourages reciprocation. And sure, it backfires sometimes. But I’d rather get burned on occasion then walk around with bars to my heart. What empties your trust bank?

2. Thank more than people think is normal. Gratitude is not an event. It’s not a chore. And it’s certainly not a corporate initiative. Gratitude is a fashion statement. And it looks good on every person during every season.

However, thankfulness is more than just writing notes – it’s a calendar of consistent action. It’s engaging with the world on a perpetual search for something to give thanks for. And it’s living every day of your life as a thank you in perpetuity to the forces that have shaped you. Where did you first learn gratitude?

3. Communicate more than people think is needed. No news is bad news. If you’re not prolific in your communication with the people who matter most, you run the risk of being destroyed by silence. After all, the opposite of honesty isn’t lying – it’s omitting. And when you leave people in the dark, they engage in worse case thinking.

The key is to create a ritual that keeps you prolific in your communication. A regular, repeatable act that layers meaning on top of a mundane activity. What if you posted sign-up sheets for private lunches your office doors?

4. Care more than people think is expected. Caring is not an emotion – it’s an intersection. It’s the loving collision between your attention and someone else’s need. And the best part is, no act of caring is too small. Like epoxy glue, even a small drop is sticky as hell.

But caring isn’t easy. And it’s not the same as being nice. Being nice is pouring someone a cup of tea. Caring is listening to that person’s story while the tea steeps. The point is, if you’re trying to outsource that function, if you’re trying to bastardize caring into a technique, people are going to notice. And they’re going to be pissed. Does your organization punish people for caring?

5. Believe more than people think is necessary. Listening is not enough. Taking an interest is not enough. People need to be believed in. That’s the nourishment they require. The cool part is, when you tell someone you expect great things, they tend to rise to the moment to prove you right. All because you infected them with a vision of what they could contribute.

At that point, all you have to do is sit back, tell them you’re proud and remind them that you knew they could – and would – do it. How will you help people taste the sweet liberation of what’s possible?

6. Give more than people think is fair. Not so you look good. Not so people feel indebted to you. And not so everyone can see what a generous person you are. Give because it’s right – not because it’s recognized and reciprocated.

Even if you’re strapped for cash or pressed for time. You can always give your art, aka, bringing your humanity to the moment in a way that leaves the recipient altered. That’s generosity at its best. Will your relationships suffer death by scorecard?

REMEMBER: Less is for amateurs.

Sometimes more is more.

Don’t just give people what they want – give them what they remember.

LET ME ASK YA THIS…
What brand of “more” do you deliver?

LET ME SUGGEST THIS…
For the list called, “8 Ways to Move Quickly on New Opportunities,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

The Art of Perspective

Any time you attend a meeting, make a sales call, give a presentation, write a blog or interview with a prospective employer, you have a choice:

You can vomit information.
You can deliver insight.
You can ask questions.
You can create silence.

OR: If you want to be invited back, you can deliver perspective.

Something that disturbs.
Something that moves eyebrows.
Something that flips the mental switch.
Something that creates a smile in the mind.
Something that takes people’s hiding places away from them.

As a writer, speaker, consultant and mentor, perspective is my job. It’s what people pay me to deliver. And today I’d like to share an assortment of perspective to help you, your brand and your organization become better.

CAUTION: Each of the items on this list is worthy of its own discussion. Next time you have a meeting, conference or company retreat, I encourage you to use them as conversation starters, icebreakers and thought experiments for your team:1. The first owner of the Marlboro Company died of lung cancer. Are you smoking what you’re selling?

2. Charles Goodyear invented the rubber tire when he accidentally spilled a pot of boiling rubber in his kitchen. What are you turning your mistakes into?

3. The creator of the Nike Swoosh was paid thirty-five dollars for the design. Are you charging for time invested or value created?

4. Bill Gates started Microsoft in a recession. Are you waiting for perfect conditions to begin pursuing your dream?

5. When Scott Paper Company first manufactured toilet tissue; they didn’t put their name on the product because of embarrassment. How do you sign your work?

6. American Airlines once saved forty thousand dollars by eliminating one olive from each salad in first class. What could you delete that nobody would miss?

7. Jerusalem is the only destination people travel halfway around the world for, just to see something that isn’t even there. What is the mythology surrounding your product?

8. When Leo Tolstoy wrote War & Peace, he had thirteen kids. What distractions are you allowing to beat you?

9. Miles Davis never made any hit records. How are you selling the experience of seeing you in person?

10. Van Gough was so lonely that he had to use his mailman as a model. Who can you have lunch with this week?

11. The founder of Google turned down a job at the White House. What are you willing to give up in order to stay geeky?

12. Getting a job at an Apple Store is more selective than getting into Harvard. How badly do people want to work for you?

13. Half of Japan’s bestselling books are written via text message. Now that you have this technology, what else does this make possible?

14. The Amazon jungle has nine hundred species of wasps. Are you still assuming the world doesn’t have room for your uniqueness?

REMEMBER: When you walk in with perspective, you walk out with heartshare.

People don’t need more information.

They need permission to see the world differently.

LET ME ASK YA THIS…
What perspective do you deliver?

LET ME SUGGEST THIS…
For the list called, “8 Ways to Move Quickly on New Opportunities,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

7 Things You Don’t Need More Of

Enough is enough.

We don’t need more of most things.

IN FACT: More has the power to work against you.

And if you’re not careful, the results could be disastrous for you, your business, your people, your brand and your life.

For example:1. The more you plan, the less you ship. People are obsessed with planning for three reasons: First, it preserves their sense of control. Second, it underwrites the illusion that they know what they’re doing. And third, it gives them a chance to make something perfect.

Here’s the reality: You’re rarely in control, you don’t need to know what you’re doing and finished is the new perfect. Planning is nothing but procrastination in disguise. A distraction in a miniskirt. Failure doesn’t come from poor planning – it comes from the timidity to proceed. What are you waiting for?

2. The more you script, the less you engage. I once had a client ask me if I would be giving my speech from a script or a teleprompter. I told her neither. She asked what I would be using instead, and I said my head. Apparently none of their speakers had ever done that before. But I insisted.

Three weeks later, I earned a standing ovation. Interesting. That’s the reality about human interaction: People engage when you communicate from a place of honesty, respect and in-the-moment awareness. When was the last time you went off script?

3. The more you bitch, the less you inspire. Complaining is not a leadership style. It’s the opposite of ownership and the enemy of execution. If you want to breathe life into people, you’ve got to infect them with something that matters.

For example, the vision of what they can contribute. For example, the mirror that reflects their brilliance right back to them. For example, the belief that they possess the resources to do something great. That’s inspiration. Sucking people into a vortex of negativity because you’re insecure about your own life situation isn’t. Do you complain about the wind, hope the wind will stop or adjust your sails?

4. The more you settle, the less you become. There are three kinds of people: Those who make you less than you are, those who keep you where you are and those who push you to what you might become. If your personal and professional lives are populated with anything but the later, you’re finished.

Settling is a silent epidemic. Surround yourself with people who challenge and inspire you, and delete the rest. You’ll have fewer friends, but they’ll be better ones. How many of your friends shouldn’t be your friends?

5. The more you fix, the less you help. Walt Whitman once said, “Not I, not anyone else, can travel that road for you. You must travel it for yourself.” Next time someone you love comes to you, remember: They don’t need advice. They don’t want suggestions. They don’t like answering questions. And they can’t stand when you try to solve their problems in two minutes or less.

Just give them a hug, say you love them and stop trying to explain the meaning of the universe. A little restraint goes a long way. Otherwise your desire to fix becomes a barrier to being helpful. Are you responding like a screwdriver or puppy dog?

6. The more you spam, the less you love. Flooding people’s lives with interruptions they didn’t ask for isn’t marketing – it’s insulting. Instead of bothering people into buying from you, learn lead with respect and ask for permission. You’ll earn the right to speak to people with a voice that’s anticipated, personal and relevant.

And the best part is, they’ll actually listen to you. But it all begins with your daily gift to the world, the accumulation of which builds a huge surplus goodwill. That’s not marketing – that’s love. How will you create a trail of breadcrumbs that leads people back to the paid work?

7. The more you wait, the less you matter. The only people who count are the ones who choose to. Mattering is the incidental consequence of the intentional commitment to fulfill your whole capacity for living. And it’s something that can start happening today.

All you need to do is decide. That you’re going to matter. That you’re going to make meaning. And that you’re going to take responsibility for doing something significant. Otherwise the curse of inconsequentiality will feel like an earthquake to the heart. Are you still waiting to matter?

REMEMBER: Enough is enough.

More isn’t always the answer.

LET ME ASK YA THIS…
What are you still convinced you need more of?

LET ME SUGGEST THIS…
For the list called, “8 Ways to Move Quickly on New Opportunities,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

A Young Artist’s Guide to Playing For Keeps, Pt. 14

You’ve chosen an uncertain path.
You’ve adopted an inconvenient lifestyle.
You’ve embarked upon an unconventional journey.
You’ve felt the voice inside you growing more urgent.
You’ve committed yourself enough so you can’t turn back.

IN SHORT: You’ve decided to play for keeps.

This is the critical crossroads – the emotional turning point – in the life of every young artist.

I’ve been there myself, and here’s a list of suggestions to help you along the way:1. Deliver the higher value. If your work puts names to things people already know in their hearts, you take them to a place they don’t want to leave. If your work traps a moment of life in its full beauty and shouts it from the rooftops, you enact a revival of spirit. And if your work gives people hope about what they can be, you force them to look at new horizons.

That’s art that matters. And if you can focus on making a real contribution and allowing your audience to decide how to repay you, it will be worth it in the end. On other hand, if your job sets a cap on how much you’re allowed to give, run. Because what you sell has to supplement the soul, not just hang on the wall. Does your work reach down inside and reward what it means to be human?

2. Honor the slog. Playing for keeps takes prodigious acts of courage. For example, sometimes it’s hard to get up and go face the world. But that’s a good thing. If it wasn’t hard, it wouldn’t be worth it. If it wasn’t hard, there would be nothing to push against. And if it wasn’t hard, there would be no way to stop the people who didn’t want it badly enough.

As Joseph Campbell writes in The Hero With a Thousand Faces:

“Some of us have to go through dark and devious ways before we can find the river of peace or the highroad to the soul’s destination.”

The point is: The anxiety of being an artist doesn’t go away. It may vary, but it never fully vanishes. And if you want to make out alive, you have to learn to love that tension. Greet it with a welcoming heart, listen to what it has to say and exploit it in the service of something real and true. How will you keep desire burning?

3. Throw pottery, not punches. As we all learned from The Little Mermaid, the seaweed is always greener in somebody else’s lake. Next time you hear about another artist who’s more successful and more famous than you, try not to get too pissed off.

As my grandfather reminds me:

“The meanest feeling of which any human being is capable is feeling bad at another’s success.”

Instead of making justifications about why other people don’t deserve success as much as you, use their accomplishments as glowing sources of inspiration. Build off their energy. Convert it to fuel. After all, they must be doing something right. Turn toward their triumphs with a hospitable heart and distribute your motive force accordingly. What excuses do you make for other people’s accomplishments?

4. Fortune favors the bold, but it frequents the consistent. Considering how hard, how long and how smart you work – I imagine it feels like you should be more successful by now. But you’re not. And you keep wondering, “How much longer will I have to pay my dues?”

Longer than you’d like. That’s the most frustrating reality of any artistic career path – it takes freaking forever. And sometimes you feel like you’re the only one who hears the music. But as my mentor once told me, “Art takes a long time to pay for itself, so you better believe in what you do. Because it may take a long time before it catches on.”

That’s why consistency – that is, showing up, every single day, even if you’re not in the mood – is so essential to playing for keeps. The big question is: How long are you willing work your ass off before the right people notice?

5. Go out into the world in strategic fashion. During a recent radio interview, actor and comedian Jay Mohr said it best: “Every role I audition for I play completely. There can’t be room for potential. I swing for the museum every time.”

Notice he didn’t say “outfield,” “fence” or “upper deck.” Museum. That’s one hell of a strategy. That’s one hell of a positive attitude. Mohr proves that when you respect everything life has to offer, when you present yourself as though you were a gift, it’s hard for people to ignore you.

Even if you strike out and fall on your face, at least the crowd heard the wind cry like a bitch when you swung with all your might. When you take your art to market, what strategy is guiding you?

6. Push the boundaries of your medium. Derek Sivers changed the record industry forever by breaking rules and ignoring the voices of dissent. As he wrote in Anything You Want, “You can’t live on somebody else’s expectations. You don’t have to please anybody but your customers and yourself.”

That’s what playing for keeps means: Maintaining a healthy respect for your own visions and opinions. That way, when people try to bash your opinion out of you, you can stick your fingers in your ears. Besides, you can’t argue with a ringing register. If the customers who like your work buy it, all the criticism in the world doesn’t matter. If you were taken away would people find a replacement or howl in protest?

REMEMBER: When you’re ready to play for keeps, your work will never be the same.

Make the decision today.

Show the world that your art isn’t just another expensive hobby.

LET ME ASK YA THIS…
Have you committed with both feet yet?

LET ME SUGGEST THIS…
For the list called, “52 Random Insights to Grow Your Business,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

11 Radical Slogans That Will Change Your Business

You’ve probably never heard of Gershon Legman.

He was the cultural critic who claimed to be the inventor of the famous phrase, “Make love, not war,” at a lecture given at Ohio University in the early sixties.

And you’ve probably never heard of Penelope Rosemont, either.

She was the radical activist who popularized Gershon’s phrase. Two years after his lecture, she printed thousands of buttons at the Solidarity Bookshop in Chicago, Illinois, and then distributed them at the Mother’s Day Peace March.

THE POINT IS: I’m insanely jealous.

I should have grown up in the sixties, not the eighties.

But since I didn’t have much choice in the matter, I’ve decided to reclaim my hippie roots and create a few radical slogans of my own. Straight from my monthly column at American Express Open Forum, here we go:1. Break rules, not hearts. When you break a rule for somebody, you create an act of flexibility in a moment of need. You demonstrate that at your company, every customer is the exception. And you prove that you’re willing to lose something on the first interaction to guarantee a lifetime of loyalty.

That’s what happened to me at a recent hotel in New York. Although I botched my reservation online, they still found a room for me. Even though their policy indicates otherwise. When was the last time you went off script?

2. Conduct symphonies, not transactions. Once on a weekend vacation, we stumbled into a charming art gallery. My girlfriend ended up buying this fabulous beaded necklace at a great price. Later, while she was in the bathroom, the owner secretly asked me for her address so she could send Brittany a personalized, hand written thank you note.

So I gave it to her. And by the time we returned home, the card had already arrived. That’s not service – that’s music. That’s not a piece of jewelry – that’s a story worth repeating. Do your customers evangelize when you’re gone?

3. Deliver inspiration, not packages. During my cousin’s wedding ceremony, there was a traditional blessing over the wine. But he and his bride also performed a new ritual: Spilling a drop of wine. According to Collin, this act recognizes those couples that are not given equal rights. Couples who aren’t as fortunate as he and Robin.

As such, it wasn’t just a drop of wine – it was a drop of hope. And those of us lucky to witness that would never think about marital equality the same way again. That’s when it occurred to me: Sometimes you have to make a mess to make a statement. I wonder whom you might inspire by getting your hands dirty. What if you did that on camera?

4. Earn respect, not money. Last month I designed a Brandtag Identity Collage for my client, Closeouts With Class. When I asked their chairman to share his thoughts on respect, here’s what he said:

“Respect buys loyalty. It makes your employees stay, makes your customers buy, makes your suppliers sell and makes your competitors drool.”

Respect is your baseline. And if you treat it as your intentional commitment, the incidental result (money) will eventually come. Are you helping people feel more respected every time they deal with you?

5. Give gifts, not burdens. If it doesn’t change the recipient, it’s not a gift. If you oblige people to reciprocate, it’s not a gift. And if you make people work hard to get it, it’s not a gift. What you give has to alter people. It has to fill their heart, not clutter their desk. Otherwise all you’ve done is add to the slush pile.

Meanwhile, they end up with an office full of useless nouns. When it would have been smarter to give the gift of social elevation, perhaps by giving them a front row seat to their own brilliance. That’s what my friend Derek does. When any of his employees win – in any way – he goes out of his way to blog about it. What gift are you famous for giving?

6. Inject soul, not machinery. Customers need you to bring humanity to the moment. They need you show up, even when it’s hard. Sadly, this is where smart companies blow it: They try to meet budget by outsourcing the human function. Instead of talking to human operators, customers get robots.

Instead of interacting with desk agents, customers get kiosks. And instead of getting an actual email from real person, customers get autoresponders. Meanwhile, all their customers want is to be treated like people – by people. Where are you sacrificing experiences for expenses?

7. Keep commitments, not secrets. I give more than fifty presentations around the globe each year. And while I speak on a variety of topics to a wide range of industries, I never fail to spend the final few minutes of each talk on the topic commitment. Specifically, the use of a commitment device. That’s a term I coined for something visual, tangible and palpable that reminds people that you’re not going away.

Personally, I use a nametag. And not just the sticker – the tattoo of that sticker on my body. Can’t get more committed than that. I wonder what object you will employ to show people you’re not going away. After all: When you commit with both feet, people don’t just pay attention – they pay dividends. What single act have you done every day for the past ten years?

8. Leave artifacts, not brochures. An artifact is worth saving and sharing. It’s a unique way to extend the influence of your work. And it’s the souvenir you leave with people that has the potential to change and inspire them.

At my favorite coffee spot, The Mud House, the owner makes latte art. When your cup of java is prepared, Casey carefully crafts a portrait, landscape or flower into the foam of your drink. It’s a combination of foam, chocolate and cinnamon. And she even does custom orders, should there be a particular image you’d prefer.

That’s an artifact: Done by hand, done with love. And your challenge is to figure out how to stop wasting paper and start leaving something behind that matters. Does your fancy brochure actually influence customer decisions?

9. Send love letters, not pitches. Love isn’t a weakness – love is the bell that’s always ringing. The question is: Is your brand brave enough to hear it? Simplifilm certainly is. They’re a video production firm run by my friend Chris Johnson. When he finds a dream client, he doesn’t assault them with an endless stream of marketing materials and sales literature.

Instead, he sends them an email that reads: “We love you guys a ton. We wrote you a love letter. I know it’s tacky, but we can’t help ourselves. And although we have more than plenty of business, we want you. We believe what you do is vitally important.” Once a prospect reads the love letter, it’s pretty damn hard to resist.

The point is: Your brand is measured by how you love. Lead with your heart. Will you tell customers you love them before somebody else does?

10. Write books, not emails. Many of the people in my mentoring program are fellow writers. And the most common complaint is, “I don’t have enough time to finish my book.” Interestingly, those same people have no problem spending two hours a day clearing their inbox. They have no time sitting around waiting for something meaningless to react to.

If only they knew that emailing was nothing but a digital fidget. If only they knew that emailing, while a nice way to preserve the illusion of productivity, rarely changes the world. Are you artfully creating constant distraction to prevent yourself from executing?

11. Build bridges, not barriers. If it were just you, it would be hard to survive. If it were just you, there would be nobody to lean against. And if it were just you, there would be nobody to keep you on your toes. If you want to build a bridge to your competitors, treat them like partners.

Take a hint from Progressive Insurance. Almost twenty years ago, they became the first auto insurance company to provide its rates alongside the rates of other companies. That way, consumers could easily compare and decide – even if they didn’t use Progressive. And today, they still lead the industry. Because they’re willing to share in almost every direction. How could you convert your competitors into a power source?

REMEMBER: There’s nothing wrong with being radical.

All that means is that you’re true to your roots.

And maybe willing to make a few buttons.

ET ME ASK YA THIS…
What’s your radical slogan?

LET ME SUGGEST THIS…
For the list called, “52 Random Insights to Grow Your Business,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

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