Figure out why (and where) others failed

Any time you share coffee, lunch or rent the brain of a successful person, you need to figure out why (and where) they FAILED.

Sure, you can ask about and learn from their successes.

But odds are, you’ll glean the most wisdom from hearing about their screw-ups.

The mistakes.
The lessons learned.
The experiences that taught them the most.

Here are some questions you can ask:

1. What was the biggest mistake you made in your first year of business?
2. What are the three biggest mistakes made by people in your industry?
3. What is the stupidest possible thing I could be doing right now?
4. If you had to do it all over again, what would you do differently?
5. What’s on your list of “Things I’ll Never Do Again”?
6. What things do you wish you started doing earlier?
7. Complete the following sentence: “I would have been a lot more successful had I never…”

Mistakes away!

LET ME ASK YA THIS…
How do you learn from your mistakes?

LET ME SUGGEST THIS…
For the list called, “65 Things I Wish Someone Would Have Told Me When I First Started My Company,” send an email to me, and I’ll send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
[email protected]

Never the same speech twice.
Always about approachability.

Watch The Nametag Guy in action here!

Are you unlabelable?

Human beings LOVE to put (instant) mental labels on each other.

It’s almost as if – when we meet people for the first time – we’re just DYING to find SOMETHING (anything!) to trigger that mental label maker.

And we can’t feel comfortable talking to someone without it.

Because, sadly, simply “existing as human beings” – nothing more, nothing less – just isn’t enough.

So, instead of knowing someone as just “Tom,” there’s got to be more.

Tom’s job title.
Tom’s last name.
Tom’s occupation.
Tom’s country of origin.
Tom’s years of experience.
Tom’s choices on what to do (or NOT do).

Something. Anything. Just so we can satisfy our need to commoditize each other.

So, that’s why I like nametags.

Because you get to label yourself first.

Before anyone else gets the chance.

And this removes the possibility of someone else mentally labeling you as anything … other than your name.

Because you beat them to the punch.

And ultimately, it makes you unlabelable. Sweet.

REMEMBER: If you don’t make a name for yourself, someone will make one for you.

LET ME ASK YA THIS…
Are you unlabelable?

LET ME SUGGEST THIS…
For the list called, “100 People (Not) To Listen To,” send an email to me, and I’ll send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
[email protected]

What’s YOUR approach?

Join The Nametag Forums! Share stories, best practices and connect with a like-minded community of business professionals who stick themselves out there!

I just can’t help but to…

It’s not about “marketing.”
It’s not about “branding.”
It’s not about “PR.”

It’s about IDENTITY.

Much better word.

It comes from the Latin identere, which means “over and over.”

So, when you’re trying to pinpoint your unique value – as an entrepreneur, as creative professional, as a PERSON – you need to discover your defaults.

The stuff you just DO.
The stuff you can’t NOT do.
The stuff you can’t HELP but to do.

Over and over.

That’s identity.

It’s what famed psychologist Erik Erickson described identity as, “The uniqueness and individuality that makes a person distinct from others.”

Here’s a set of questions to help you unlock yours:

1. When you work, what is the one thing you can’t NOT do?
2. When you meet someone, what is the one thing you CAN’T HELP but do?
3. When you create your art, what is the one thing you JUST do?
4. When you listen to someone, what is the one thing you CAN’T HELP but do?
5. When you start your typical day what is the one thing you JUST do?
6. When you go about your day, what is it that you CAN’T HELP but to BE?

IN SHORT: What is it … that’s just, SO you?

That’s identity. That’s who you are.

And it is a GIFT. Possibly the greatest gift in the world.

So, your duty is to uncover it, re-gift it, and use it to serve others.

LET ME ASK YA THIS…
What is it that you can’t help but to do?

LET ME SUGGEST THIS…
For the list called, “16 Questions to Uncover Your Natural-Born Expertise,” send an email to me and I’ll send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
[email protected]

What’s YOUR approach?

Join The Nametag Forums! Share stories, best practices and connect with a like-minded community of business professionals who stick themselves out there!

NametagTV: The Listening Environment

Video not working? Click here for Adobe Flash 9!

To watch the original video and join the discussion on The Nametag Forums, click here!

LET ME ASK YA THIS…
How are you using your ears as a sales tool?

LET ME SUGGEST THIS…
For a list called, “31 Questions to Test Your Listening Skills,” send an email to me and I’ll send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
[email protected]

Who’s telling their friends about YOU?

Tune in to The Marketing Channel on NametagTV.com!

Watch video lessons on spreading the word!

On punching people in the face

You can’t count on people to connect the dots.

Not any more, at least.

Here’s why:

1. There are an infinite amount of messages, noise and choices.
2. Attention spans are rapidly diminishing.
3. People (seem to) have ZERO time.
4. People (seem to) have even less patience.
5. Service offerings are poorly defined.
6. Nobody (really) knows what you actually do.
7. And customers crave simple.

So, you need to make it really, really obvious.

In person.
On your website.
Within your marketing materials.

IN SHORT: You need to punch people in the face.

Not literally, of course.

Respect is always your marketing mantra.

However, in order to win the battle against the Attention Economy, it’s almost as if you need to grab hold of people by their shirt collars and say, “Listen to me! Right here! OK, yes, you. This is exactly what I want you to do…”

See, complexity generates contemplation.

And contemplation kills sales.

You need to punch people in the face.

Several examples:

o When people come to your website, they need to know (IMMEDIATELY) what it is you want them to do.

o When you’re giving a speech, people need to know (IMMEDIATELY) what you want them to look at on the screen.

o When you’re finished sharing any form of information, people need to know (IMMEDIATELY) what the call to action is.

You need to punch people in the face.

NOTE: This philosophy may sound a little rash – even unapproachable, yet it CAN be done with respect. And tact. And without overly interrupting people’s daily lives, yet still getting your message through.

JUST REMEMBER: Your customers are busier, faster and more overloaded than ever before.

LET ME ASK YA THIS…
How are they going to remember YOU?

LET ME SUGGEST THIS…
For the list called, “74 Qualifying Questions to Test the Net Worth of Your Company Tagline,” send an email to me, and I’ll send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
[email protected]

Who’s telling their friends about YOU?

Tune in to The Marketing Channel on NametagTV.com!

Watch video lessons on spreading the word!

Nametag Guy LIVE: Philosophy Cards

LET ME ASK YA THIS…
If everybody did exactly what you said, what would the world look like?

LET ME SUGGEST THIS…
Need some help on that question? No prob. For the list called, “25 Questions to Uncover Your BEST,” send an email to me and I’l send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
[email protected]

Always about approachability.

Never the same speech twice.

Hire The Nametag Guy for your next meeting!!

NametagTV: Phun with Phone Greetings

Video not working? Click here for Adobe Flash 9!

LET ME ASK YA THIS…
What’s the best phone greeting you’ve ever heard?

LET ME SUGGEST THIS…
Join The Nametag Forum discussion about unforgettable phone greetings here!

* * * *
Scott Ginsberg
That Guy with the Nametag
[email protected]

Satisfaction not enough?
Customers not telling their friends about you?
Want to learn how to deliver unforgettable service?

Buy Scott’s new book and learn how to get your frontline IN line!

Pick up your copy (or a case!) right here.

Nametag Guy LIVE: What do YOU do?

LET ME ASK YA THIS…
How do you answer the question, “So, what do YOU do?”

LET ME SUGGEST THIS…
For a list called, “51 Random Thoughts on Networking,” send an email to [email protected] and I’ll send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
www.nametagTV.com

Always about approachability.

Never the same speech twice.

Hire The Nametag Guy for your next meeting!!

9 Ways to become THEE Expert on Just about ANYTHING

1. The sculpture is inside the stone. Don’t just decide to “become” THEE expert on (x). Instead, figure out what you are inherently the expert ON; then position yourself as such.

SO, ASK YOURSELF: What do you know that people would pay money for?

2. Is it WHAT you know, or WHOM you know? Ultimately, the only think you can really be an expert on is yourself. Your experiences. You philosophy. Your unique lens or filter through which you view and process the world.

SO, ASK YOURSELF: If everybody did exactly what you said, what would the world look like?

3. YOU. That’s what people want. That’s what people are attracted to. That’s what people will gladly pay money for: Who you are as a person. Not your “topic,” but the way you think. THAT’s your expertise.

SO, ASK YOURSELF: Are you influencing people through what you know or WHO you are?

4. Perception isn’t just reality – it’s everything! See, it doesn’t matter if you’re the expert. It only matters if you’re the PERCEIVED expert. The obvious expert. The first person that comes to mind. The best positioned person in the minds of your customers, your colleagues and ESPECIALLY the media.

SO, ASK YOURSELF: What does someone have to google to get your name to come up first?

5. Zzzzzzz… OK, so, you’re the expert, right? Big deal. The real question is: Is your expertise relevant? Is it worthwhile? Is it marketable? Is it controversial? And do people even care? See, your challenge is to make your expertise a slice of a slice. A fresh take on an old idea.

SO, ASK YOURSELF: Is your expertise boring?

6. PhD, schmee-h-d. The word “expert” comes from the Latin xperiri, which means, “experience.” So, you don’t need a bunch of fancy degrees or an intimidating job title to be an expert. You need experiences, constant and intelligent reflection upon those experiences, and a platform where you can share what you learned. NOTE: Not what you’ve DONE, but what you’ve LEARNED.

SO, ASK YOURSELF: Are you an expert at learning from your experiences?

7. If you don’t write it down, it never happened. Writing is the basis of all wealth. And if you aren’t writing SOMETHING every single day, it’s going to be near impossible for you to become an expert. So, whether you use blogging, journaling or message boards, take advantage of any available platform to share your expertise.

SO, ASK YOURSELF: What did you write today?

8. UNEED2READ. Whatever topic you’re an expert on, I sure hope you’re read every book (or at least a few hundred books) written about that topic. Period. Experts are readers. Experts are learners. Experts are aware of what the other experts say.

SO, ASK YOURSELF: What did you read today?

9. Access to your smarts. Pretend you’re a consultant. Or a therapist. Or a life coach. Or any other type of listening based, advice-giving professional. And, your first EVER client should be walking into your office any minute now.

SO, ASK YOURSELF: If someone was going to pay you $1000 an hour, what are the questions they’ve got to ask you to get their money’s worth?

LET ME ASK YA THIS…
And what makes YOU the expert?

LET ME SUGGEST THIS…
For a list called, “16 Questions to Uncover Your Natural-Born Expertise,” send an email to [email protected] and I’ll send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
www.nametagTV.com

Always about approachability.

Never the same speech twice.

Hire The Nametag Guy for your next meeting!!

25 Passion-Finding Questions to Invite Someone to Talk about What They Love

When people start talking ABOUT or get on the topic OF their passion, it’s interesting to note the changes in their communication patterns.

They get excited.
Their eyes light up.
They become more engaged.

Their emotions heighten.
Their energy level increases.
Their defensiveness decreases.

They become more comfortable.
They seem more relaxed.
Their posture grows sturdier.

They talk with more speed and less effort.
They get on a roll, on a rant or on their soapbox.
They seem like they could go on forever.

Passion. It’s a beautiful thing!

As my hommie Curt Rosengren says, “Passion fuels your career success, strengthens your confidence in your abilities and inspires the persistence it takes to make your dreams reality!”

Well said, Curt.

AND, HERE’S THE BEST PART: Asking about passion is a MILLION times more approachable then asking someone, “So, what do YOU do?”

(As my eyes roll…)

Because of COURSE, we’ve been programmed to default to that question as SOON as we meet someone. That way we can quickly, easily (and usually inaccurately) compartmentalize that person into a neat little box.

BUT, HERE’S THE REALITY: Most people don’t care.

See, it doesn’t really matter what you “do.”

It matters who you ARE.

And in my experience:

Who You Are = What You’re Passionate About

Because passion is everything.
Because passion is what (truly) connects people.
Because passion is the most approachable thing in the world.

THEREFORE: A successful conversation is one in which PASSION is discussed.

Especially if you’ve just getting to know somebody. Steering the conversation into the territory of somebody’s passion is the perfect way to create an engaging, unforgettable encounter.

The challenge, however, is making the transition.

See, if you’re too deliberate with your questions, it may come off as rapport seeking, as opposed to rapport attracting.

Or, you may sound like an unappointed career counselor or a motivational speaker.

And that’s no good.

That’s why you need to be careful. Because if someone gets the impression that you’re only asking passion-finding questions to “fix” or “coach” or manipulate them, they probably won’t open up fully and authentically.

So, without trying to hard, without probing and without being over-determined or over-intentional, here’s your three-word assignment: Ask about passion.

After all, your questions WILL differentiate yourself in the minds of the people you meet.

That is, if you ask the right ones. At the right time. And in the right way.

Hence, today’s list:

25 Passion-Finding Questions to Invite Someone to Talk about What They Love

1. If you could do just one thing all day long and get paid well for doing it, what would you do?
2. If you could only give one speech, for one hour, for one million people, what ONE WORD would that speech be about?
3. If you could only have one section of the bookstore to visit, which section would it be?
4. If you could only subscribe to ONE publication for the rest of your life, what would it be?
5. If you could only work 2 days a week, what would you do?
6. If you could only work 2 hours a week, what would you do?
7. If you could take a sabbatical for one year, where would you go and what would you do?
8. If you didn’t have to work, what would you do all day long?
9. If you were the last human on Earth, what would you still do every day?
10. What activity always makes you lose track of time?
11. What activity gives you the most energy?
12. What brings you to life?
13. What could you talk about forever?
14. What things are you able to do, without even trying?
15. What do you like to do, just for the fun of it?
16. What do you love to do that (you can’t believe) people actually pay you money to do?
17. What do you love to talk about?
18. What do you most enjoy making?
19. What have you always found to be easy?
20. What is the one thing that people couldn’t pay you NOT to do?
21. What pictures or wallet items do you ALWAYS show to people?
22. What questions do you look forward to be asked?
23. When you don’t know what to do, what do you find yourself doing to find your way?
24. Why do you admire the people you admire?
25. You, yourself, are at your best when you’re acting HOW?

– – –

OK! Think you’re (now) ready to start asking some of these Passion-Finding Questions?

Not so fast, Oprah.

Before your start spouting off a bunch of unusual questions to complete strangers, remember a few things:

o Make the right call. Some of these questions are more penetrating and personal than others. So, be sure your timing, context and wording are appropriate. You don’t want the other person to question your questions!

o Don’t overdo it. Now that you’ve read this monstrous list, choose 3-5 of your favorite questions to incorporate into your lexicon. (Any more than that will be too much to remember!) In fact, you could even write your questions on a little card to keep in your wallet as a handy reference.

o Keep it real. When asking PFQ’s, be careful they don’t sound too calculated, rehearsed or unnatural. I suggest you practice asking your favorite questions a dozen or so times until you’ve routinized, internalized and normalized the dialogue.

Ultimately, when you ask someone about her passion – ESPECIALLY a customer – it pays off BIG time in the world of service.

Here’s how:

1. The customer starts talking about her passion.
2. That passion becomes intertwined in the sales conversation.
3. The customer builds and customizes her product or service WITH you.
4. The customer takes ownership since she helped create it.
5. The customer buys it.

Passion! It’s a beautiful (and approachable) thing.

So, next time you meet someone, avoid asking, “So, what do YOU do?”

Instead, invite them to talk about what they love.

LET ME ASK YA THIS…
If you were the last human on earth, what would YOU still do every day?

LET ME SUGGEST THIS…
For the (full) list called, “86 Passion-Finding Questions to Invite Someone to Talk about What They Love,” you know the drill! Send an email to [email protected] and I’ll give you enough PFQ’s to last a lifetime.

* * * *
Scott Ginsberg
That Guy with the Nametag
[email protected]

What’s YOUR approach?

Join The Nametag Forums! Share stories, best practices and connect with a like-minded community of business professionals who stick themselves out there!

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