Where’s Your Chisel?

Wearing a nametag didn’t make me into somebody new.

What it did was surface the kind person I already was. What it did was accelerate my growth into the person I was born to become.

And if I do a little research, it makes a lot of sense:

I’ve been creative, quirky and exceptional my whole life.
The nametag just gave me an outlet.

I’ve been a performer, an artist and a writer my whole life.
The nametag just gave me a canvas.

I’ve been a radical, a heretic and a leader my whole life.
The nametag just gave me a platform.

It’s weird. The older you get, the younger you feel. The older you get, the more you remind yourself of the person you’ve always been.

But I do think people change – when they want to. When they decide to. And when the pain of staying the same is greater than the cost to change.Still, we are all more or less the same as we were. I think if each of us traced our identities back to the beginning, we’d find shocking similarities between the people we started as and the people we became.

Michelangelo used to say that the sculpture was already inside the stone.

Maybe that’s all life is: A chance to chip away.

It’s not a nametag – it’s a chisel.

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What’s yours?

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* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

What Forever Can Change

“How long do you plan on doing this?”

That’s what people used to ask me.

As if my dream had an expiration date. As if one day I was going to snap out of my delusions, close the door on my cute little experiment and rejoin the rest of the world.

But I just kept saying forever.

Me and my nametag just kept showing up.

All day. Every day.

And after about five years, the questions stopped. People knew I was serious. People knew I was in it for the long haul. And they no longer doubted my dedication.

Dennis Miller used to say a good rule of thumb is, if you’ve made it to thirty-five and your job still requires you to wear a nametag, you’ve made a serious vocational error.

Funny what forever can change.

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How committed are you?

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* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

The Trashcan That Changed Everything

When you look into a trashcan, you have a choice.

You can see trash, or you can see treasure.

It all depends on how big your thinking is.

On that fateful day in college when everyone else threw their nametags away, I looked into the trash and saw the latter.

And it changed everything. Forever.

LET ME ASK YA THIS…
What do you see when you see things?

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* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

How to Out Heart the Competition, Part 2

Love isn’t something you feel – it’s something you decide.

THE QUESTION IS: Has your organization made that decision yet?

If you haven’t, people will find out.
If you haven’t, people will find someone else.

From my column on American Express Open Forum, we’re going to explore a few more ideas about how to out heart the competition:1. Contact trumps content. Loveless companies are notorious for only delivering select information. And that makes people feel out of control. For example, I recently called a local property management company to discuss leasing options. When I got their voicemail, here’s what the recording said:

“Thanks for calling, but everything you need can be found on our website.”

And I thought to myself, “Well, I need to talk to a human being right now. Got any of those on your website?” Click. Frustrated, I sought out one of their competitors. And to my delight, when I called their number, not only did a human being answer on the second ring; she even googled my name as we talked to learn more about my business. Which company would you pick?

That’s the amazing thing: Sometimes loving people is as simple as showing up and giving voice to their needs. Are you offering access to information about your company or access to individuals who work there?

2. Ask your customers early. Netflix recently increased their streaming service by sixty percent – without making any changes in the subscription model. According to an interview in The New York Times, the purpose behind the move was to make streaming films the core of its business – not physically mailed movies. Sadly, this price increase spurred tens of thousands of customer complaints, thousands of cancellations and hundreds of negative media stories.

After reading several dozen comments on the company blog, here’s what I learned from their (now former) subscribers: If Netflix loved their customers, they would have increased the quality of the streaming movie selection with the increase of the price. Or, they would have offered bundled discounts for veteran members. Also, wouldn’t have made the pricing change when the economy was the worse since the Great Depression.

And lastly, they would have realized they made a horrible pricing mistake, listened to their customers, apologized, and then returned to their original pricing model. By loving customers, you have automatically asked for their opinion on everything. Have you?

3. Make normal a possibility. Secrecy is a lonely experience. People don’t want to feel terminally unique – they want to feel like they’re not alone. That’s why it’s so important to respond to their experience in a calm, even way. You have to meet them where they are. You have to be willing to go as deep – or as shallow – as they want to go. And you have to help them merge their checkered past into something that smacks of normality.

My physician is an artist when it comes to this. He never fails to remind his patients that they’re not the only ones having an experience. I remember the first time I came in with stomach problems. “Tell me about your typical day,” he asked. So I did. And when I finished, he smiled and said, “Well, you certainly have a unique career path for someone your age. But your symptoms couldn’t be more normal. Happens every day at this clinic. In fact, if you didn’t have stomach problems, then I’d really be concerned.”

That was the love I needed to hear. Interestingly, I’ve only had to see him once in the past three years. Behold, the healing power of normality. When was the last time one of your people trusted you with a secret?

4. Intimacy can’t be forced – but it can be accelerated. I don’t have to warm up to people. I don’t have to get to know someone before we connect. And I don’t have to wait until we’ve hung out six times before I start opening up. I just jump right in. I reveal myself quickly, openly, honestly and respectfully. And most of the time, others reciprocate.

Sure, not everybody is used to that level of openness. But most people appreciate the willingness to cut the formalities and start connecting for real. As my dad likes to remind me, “When you treat people like family, it’s hard to say no.”

That’s the key to exhibiting loving intimacy: It’s not about pretending you’re everyone’s best friend. It’s about finding the common point of interest that makes people feel like you’ve been friends for years. Do you treat customer intimacy as a feeling or a business model?

REMEMBER: It’s not a secret that love is what everybody secretly wants.

Love looks good on everybody.

It’s the style that never goes out of style.

Make the decision.

Out heart the competition.

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

The Cost of Inconsistency

It’s hard to be inconsistent and win.

Especially now.

Customers know more, see more, remember more and repeat more – than ever before.

Everything matters.
Everybody’s watching.
Everything’s a performance.

Privacy is so last century.

And when you lack consistency, when your onstage performance doesn’t align with your backstage reality, people see through you like bottle of water.

Which doesn’t mean you have to be perfect. You are human, after all.

BUT THE REALITY IS: Consistency is far better than rare moments of greatness.

From my column on American Express Open Forum, here’s what it costs when you don’t have it:1. Inconsistency implies unreliability. When I became president of my local association, I made a bad decision selecting a second in command. Greg had developed a reputation for undependability. And his inconsistent behavior made the board look stupid on several occasions.

But I refused to believe that’s who he really was. So I gave him the benefit of the doubt. Three times. But he continued to verify my suspicions. Eventually, enough was enough. I fired him from the board. Which was especially painful considering it was a volunteer position.

People shouldn’t have to use their flake filter on you. Ground your consistency in commitment or be left behind. When people show you who they are, will you believe them?

2. Inconsistency costs trust. Many of my clients are bloggers. They’re big thinkers, great writers and smart businesspeople. The problem is, not all of them post daily. And when I bust their chops, they all use the same excuses: I don’t have the time. I can’t think of anything to write about. Nobody cares what I have to say. My industry has too much regulation. I don’t know what I’m doing.

Doesn’t matter. Credibility isn’t an entitlement – it’s a dividend. And you have to reapply for it every single day. Otherwise there’s no reason for people to believe in you. Because they’re certainly not going to waste their time playing the guessing game with your brand. They’ll simply find someone else and move on. How are you building a consistent timeline of credibility?

3. Inconsistency arouses suspicion. John Kerry may have been a war hero, but he was also a waffler. During his presidential campaign, every statement he made seemed to contradict his original position. Issues he claimed to support, he voted against ten years prior. From welfare reform to gay marriage to social security, nobody knew where he stood. No wonder he got knocked off the platform.

People shouldn’t have to wonder about your brand. If you’re truly living your values, you’ll leave no doubt in their minds who you are, what you believe why you matter. If you’re truly consistent, you’ll sustain the spirit of your brand through every touchpoint. Is the message you’re preaching the dominant reality of your life?

4. Inconsistency creates hesitation. As an author and publisher, the first lesson I learned about selling books was: The longer they take, they less they buy. If people flip through my book for more than five minutes, they are never going take it home. Complexity generates contemplation, and contemplation kills sales.

And it’s not their fault: People are tired, busy, lazy and overloaded. They don’t want to think. They don’t want to make decisions. They just want the shortcut. And that’s exactly what brands are: Shortcuts. Expectations. Predictable moments of youness. Your job is to confirm people’s hopes about the value you deliver and the values you stand for.

Otherwise there’s always an asterisk. There’s always something people can’t quite put their finger on when they’re around you. And that’s precisely why they hesitate to work with and talk positively about you. Are you taking up too much space?

5. Inconsistency causes anxiety. There’s this guy named Dalton. We’ve shared the stage a few times over the years. Good speaker. And what’s fascinating is that the first time I watched him, I later heard someone in the bathroom comment, “You know, I’ve always had a hard time taking Dalton seriously – because of his mullet.”

That’s the thing about inconsistency: People won’t listen to you if they’re too busy questioning you. The human brain has a motivational drive to reduce cognitive dissonance whenever possible. That’s why inconsistency is so dangerous: It causes frustration, which is a precursor to psychological stress. And when word and deed don’t line up, people’s heads hurt. What is affecting your ability to be taken seriously?

REMEMBER: Do something once, and that’s a treat. Do something twice, and that’s a trend. But do something every single day for a decade, and that’s a triumph.

In a world where customers know, see, remember and repeat more than ever before, everything matters.

Consistency is cheaper than apology.

LET ME ASK YA THIS…
What is inconsistency costing you?

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* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

What’s Behind Your Brand?

A few years ago I gave a speech to a group of individuals with disabilities.

I was terrified. I thought the message would go completely over the heads. And I assumed that their intelligence level would keep them from understanding me.

I was wrong. They loved it. Best audience I’ve ever had.Afterward, a young man from the front row ran up to me with a huge smile on his face. And although his mental condition made it very difficult for him to speak, he placed his hand on my chest and said:

“It’s not the nametag; it’s the heart behind it.”

Just because someone is broken doesn’t mean they can’t teach you.

LET ME ASK YA THIS…
Is your heart behind your brand?

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For a list called, “11 Ways to Out Google Your Competitors,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

“I usually refuse to pay for mentoring. But after Scott’s first brain rental session, the fact that I had paid something to be working with him left my mind – as far as I was concerned, the value of that (and subsequent) exchange of wisdom and knowledge, far outweighed any payment.”

–Gilly Johnson The Australian Mentoring Center

What Audiences Want

People don’t want to learn.
People don’t want to work.
People don’t want to change.

They want to feel. They want to laugh. They want to be entertained. They want to be reminded how alive they are.

They want to watch your expression of a truthful metaphor for life. They want to see you think and feel the things they can’t express for themselves.

And they want to sit back, relax, watch you perform your special brand of magic, forget about life for a while, disappear into the experience and co-create a moment that lives in the hearts forever.People don’t want more ideas.
People don’t want more tactics.
People don’t want more information.

They want blood. They want tension. They want humanity. They want convergence. They want self-revelation. They want stories that shake them.

They want universal human emotions that disturb them. They want to find the pulse of life in what you say. They want to respond to their own experience – not just yours.

And they want to watch narrative arcs that inspire them because they see a part of themselves reflected your human mirror.

Prepare your material accordingly.

LET ME ASK YA THIS…
What do your audiences want?

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For the list called, “15 Ways to Out Learn Your Competitors,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

The Truth About Discipline

It doesn’t take a lot of effort to wear a nametag every day.

But it does take discipline.

Not much. But enough to accumulate. Enough to carry over to bigger pursuits like writing, meditation and exercise.

That’s how discipline works: When you commit yourself in small, non-threatening venues where the effort requirements are lower, you make it easier for yourself to win at something bigger.

It’s kind of a side door approach, but it works. Ask any high school coach. Students who play on a sports team tend to achieve higher academic scores than those who don’t.

Because their discipline multiplies. Their minds are already conditioned for consistency. And once practice is over, all they have to do is change gears.

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What micro discipline you start today to pave the way?

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* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

A Young Artist’s Guide to Playing for Keeps, Pt. 15

You’ve chosen an uncertain path.
You’ve adopted an inconvenient lifestyle.
You’ve embarked upon an unconventional journey.
You’ve felt the voice inside you growing more urgent.
You’ve committed yourself enough so you can’t turn back.

IN SHORT: You’ve decided to play for keeps.

This is the critical crossroads – the emotional turning point – in the life of every young artist.

I’ve been there myself, and here’s a list of suggestions to help you along the way:1. Feeling is the agent of fame. At a recent panel discussion, filmmaker and podcaster Kevin Smith put it perfectly:

“People will value you in this life if you can think or feel something for them they can’t express for themselves. If you can deliver something people can’t find on their own, they will be willing to support you because they identify with you. Feel everything. That’s your superpower. Never deaden your empathy.”

That’s the cool part about being an artist: You can always rely on your own feelings as a valuable source of raw material. Next time you encounter a feeling you’re afraid to have, sit with it. Make friends with it. And exploit it in the service of your audience. By expressing the feelings that are yours and yours alone, people will recognize them as their own too. What feelings are you famous for having?

2. Heighten your consciousness. I’ve practiced meditation every day of life since I was twenty-two. It keeps me sane, keeps me creative and keeps me connected to the divine. And while I’m no expert on the topic, here’s what I’ve learned: First of all, meditation is cheaper than worry. I’d rather create a mental pause than waste my imagination sweating over something I don’t even care about.

Secondly, meditation isn’t a technique. It’s not something you accomplish – it’s something you practice. And lastly, the goal of meditation isn’t to get more ideas – the goal is to make the container bigger. That way, ideas are more likely to fall. If you’re never explored some kind of meditation practice, start today. You will never be the same. Your art will never be the same. When was the last time you sat quietly and engaged with your higher self?

3. You are what you charge. Harlan Ellison has written over one thousand short stories, novellas, screenplays, teleplays and essays. In a recent television interview, he shared the following insight:

“The only value for me is if you put money in my hand. You better cross my palm with silver, because I’m supposed to be paid every time I do something. Sure, I’ll sell my soul, but only at the highest rate. Because I don’t take a piss without getting paid.”

When it comes to pricing, share it publicly. Set a precedent of value. When it comes to charging, state your fee confidently – then shut up. He, who talks next, loses. And when it comes to collecting, never feel guilty about asking for your money. If you delivered the work, you deserve the cheese. Who are you still afraid to send an invoice to?

4. Don’t find inspiration – beguile it. With the right lens, the right posture and the right filter, inspiration will seek you out. All you have to install new awareness plans. I learned about this process from obscure book on creativity called Playful Perception, by Herbert Leff. He defines an “awareness plan” as a procedure or mental recipe for perceiving and thinking about the world around us.

Here are my favorite examples: Contemplate special contributions each thing makes to life. Envision what’s going on inside everything you notice. Regard whatever you’re doing as a game. See things as events and not objects frozen in a moment of time. And view everyday things as if they were art exhibits. By changing the way you experience the world, you position yourself to receive a never-ending flow inspiration. Are you waiting for the rain or turning yourself into a lightning rod?

5. Juggle multiple threads of work simultaneously. The best thing my mentor taught me was to think modular. To create in chunks. To work on several projects at once. And to shift between them as circumstances dictate. That’s why I’m always writing five books at once. Not because I’m unfocused – but because I’m creating thought bridges, subconscious connections and unexpected integrations between seemingly unrelated ideas.

Yes, it requires self-control. Yes, it requires belief in your own capabilities to organize and execute. But as I learned from Realizing the Impossible, “The best artists have shit on their shoes. They’re running around in the middle of everything, they can’t settle down, they can’t shut up and they can’t quit fidgeting with everything.”

Cartoonist Hugh Macleod calls this way of life crofting. Someone who never does just one thing. Lots of balls in the air. Lots of different directions. Never waking up and doing the exact same thing each day. Not always the highest paying, but fun and rewarding as hell. How many plates are you willing to spin?

6. Art without point of view, isn’t. Your art needs to do something beside decorate a wall. As an artist, your job is to declare a different way to think about living. As an artist, your purpose is to reorganize the world in ways that are more just. As an artist, your obligation is to express what you feel strongest about. And as an artist, your goal is to signify the spirit of the times by telling stories of the voiceless.

Otherwise you’re just a fad with legs. In the words of legendary film composer and music producer, Hans Zimmer: “A good score should have a point of view all of its own. It should transcend all that has gone before; stand on its own two feet and still serve the movie. A great soundtrack is all about communicating with the audience, but we all try to bring something extra to the movie that is not entirely evident on screen.” How will you avoid the inevitable downward spiral to commodity?

REMEMBER: When you’re ready to play for keeps, your work will never be the same.

Make the decision today.

Show the world that your art isn’t just another expensive hobby.

LET ME ASK YA THIS…
Have you committed with both feet yet?

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For the list called, “52 Random Insights to Grow Your Business,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

Why I Would Make a Terrible Criminal

“But if you wear a nametag all the time, doesn’t that mean you have to be nice to everyone?”

That’s the point.

Wearing a nametag paints me into an accountable corner.

And that it makes it very difficult to be disrespectful to people. Especially strangers.

I’m reminded of a nightmare I had about seven years ago.

In the dream, I had murdered someone. I was on the run from the cops. But for some idiotic reason, I thought it would be a good idea to stop for a Slurpee.

Rookie mistake.When I approached the counter to pay, the cashier was watching the news. And sure enough, on the screen was a picture of me, my nametag and a graphic that said, “Convicted Killer.”

It didn’t take long for him to put two and two together. By the time I walked out of the store, cop cars, officers, helicopters and Tommy Lee Jones were waiting to take me in.

So much for my career as a criminal.

Fortunately, wearing a nametag is a construct. It’s something I put in place that limits me to only practicing positive behavior. It takes away all my choices. And it permanently positions me in a situation where acting in accordance with my values is the only plausible course of action.

LET ME ASK YA THIS…
What structure could you install to bankrupt bad behavior?

LET ME SUGGEST THIS…
For a list called, “11 Ways to Out Google Your Competitors,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Publisher, Artist, Mentor
[email protected]

“I usually refuse to pay for mentoring. But after Scott’s first brain rental session, the fact that I had paid something to be working with him left my mind – as far as I was concerned, the value of that (and subsequent) exchange of wisdom and knowledge, far outweighed any payment.”

–Gilly Johnson The Australian Mentoring Center

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