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Wow, that person must be in a lot of pain right now
If it’s true that you can’t love anybody until you love yourself first, then the opposite must also be true. You can’t hate anybody until you hate yourself first. Look around. Anytime you observe someone acting in a hateful way towards others, that’s not an accident. It’s a release valve. They’re trying to pay the pain forward. Because when you hate yourself, the only thing that makes you feel…
You can check out any time you’d like, but you can never leave
My mentor had habit of asking penetrating questions that rocked me to my core. One in particular stuck with me, which he originally asked when I was trying to end an unhealthy relationship. Are you allowing this person to create a future with you that you’re obligated to be a part of? Not an easy thing to ask yourself. But what he was trying to teach me was, don’t…
Why is this a great problem to have?
My mentor use to train his sales and customer service agents to give something called the response before the response. After a customer complained, employees would smile and say, that’s my favorite problem, and I’m the perfect person to help. Jeffrey said this attitude helped diffuse angry customers and set the tone for a positive interaction. What’s fascinating about this strategy is, it also works on ourselves. We can…
Make things other than noise
Doesn’t anybody like anyone anymore? Are we really so busy that we can’t be bothered to rustle up some respect for each another? Apparently not. Everyone is so critical, negative and angry. Our collective inability to find anything good about anyone is downright embarrassing. And at the risk of blaming technology for our interpersonal problems, here’s my theory. Computers make humans meaner. They give us permission to act from…
Calibrate what (you think are) your needs
Here’s a cool paradox. For certain things, we don’t need as much as we think we do. And for other things, we need much more than we think we do. Take the concept of time. The story we’ve told ourselves is that if we only had a few more hours in the day or one extra day in the week, we’d cross off everything on our list. But time,…