Ideas are free, execution is priceless.

My mentor had habit of asking penetrating questions that rocked me to my core. One in particular stuck with me, which he originally asked when I was trying to end an unhealthy relationship. Are you allowing this person to create a future with you that you’re obligated to be a part of? Not an easy thing to ask yourself. But what he was trying to teach me was, don’t…

My mentor use to train his sales and customer service agents to give something called the response before the response. After a customer complained, employees would smile and say, that’s my favorite problem, and I’m the perfect person to help. Jeffrey said this attitude helped diffuse angry customers and set the tone for a positive interaction. What’s fascinating about this strategy is, it also works on ourselves. We can…

Positivity doesn’t increase our success, but it does increase our field of vision, which allow us to better notice the opportunities that lead to success. My experience has proven this time me countless times. And yet, it’s more than motivational rhetoric. It’s been clinically proven. Fredrickson, the professor and social psychologist who teaches positive psychology, did research on what’s called the broaden and build theory of positive emotions. Her argument is…

Doesn’t anybody like anyone anymore? Are we really so busy that we can’t be bothered to rustle up some respect for each another? Apparently not. Everyone is so critical, negative and angry. Our collective inability to find anything good about anyone is downright embarrassing. And at the risk of blaming technology for our interpersonal problems, here’s my theory. Computers make humans meaner. They give us permission to act from…

Here’s a cool paradox. For certain things, we don’t need as much as we think we do. And for other things, we need much more than we think we do. Take the concept of time. The story we’ve told ourselves is that if we only had a few more hours in the day or one extra day in the week, we’d cross off everything on our list. But time,…