“Honey, I got fired this afternoon.”
“Boss, I lost the Gregory Account today…”
“Dude, I’m thinking about moving to Pamplona!”
“Yes, um, your airline recently lost both of my bags!”
It’s a great word. A beautiful word.
It’s a complete sentence. A wonderful sentence.
And, it’s an effective way to show someone you’re listening.
For LOTS of reasons…
First, here’s what WOW is:
WOW … is a neutral term.
Because it doesn’t agree or disagree.
WOW … is a versatile term.
Because your inflection and body language shift its meaning.
WOW … is an empathetic term.
Because it exudes concern.
WOW … is a non-judgmental term.
Because it doesn’t accuse or condescend.
WOW … is an emotionally nonreactive term.
Because it’s more of a statement of observation.
That’s what WOW is.
Secondly, here’s what WOW does:
WOW … avoids over actively listening to someone.
Instead, it simply acknowledges someone’s statement and then shuts up.
And this passes the ball back into the their court.
WOW … offers an immediate answer, thus laying a foundation of affirmation.
Which makes people feel valued, validated and important.
And this is the objective of growing bigger ears.
WOW … buys you some time, until you can define your official response.
Which will come later, after you’ve heard the whole story.
And this prevents Foot In Mouth Disease.
WOW … helps you maintain composure when presented with unexpected, difficult or crucial information.
Which reduces your emotional reactivity.
And this grounds you in a non-defensive posture.
WOW … creates space in the conversation, which grants the speaker permission to continue.
Which enables healthy and honest communication to openly flow.
And this moves you both closer to a connection and a solution.
That’s what WOW does.
And it’s only one word.
It’s only one sentence.
And yet, it’s still a powerful practice for growing bigger ears!
LET ME ASK YA THIS…
What words make someone sound like a good listener?
LET ME SUGGEST THIS…
Share your Phrases That Payses here!
* * * *
That Guy with the Nametag
Enjoy this post?
If so, perhaps I could help on a more personal, one-on-one basis.
Rent Scott’s Brain today!