What are you doing to keep yourself human?

Last time I checked, being human was still good for business.

It’s what makes you listenable.
It’s what makes you engageable.
It’s what makes you approachable.

THE QUESTION IS: As technology accelerates and slowly engulfs the entire marketplace, what will you do to keep yourself, your brand and your organization human?

Here’s a collection to of ideas to help you do so:1. Befriend simplicity. During a recent workshop, one of my audience members expressed concern that her writing voice sounded like that of a fifth-grader.

To which I replied, “Perfect. According to the Flesch-Kincaid Readability Tests, twelve is the approximate age most adults read at anyway. Don’t back away from perceived negatives. Your voice is perfect.”

And all of the sudden, her original concern turned into her eventual advantage. In fact, several people in the audience commented how they wished their writing was that simple.

If you have the same challenge, here’s my suggestion: Grow younger. Remove as much complexity as you can from the way people experience you and your message. By acting professional and talking personal, you endear people to your humanity. And the people who endear – endure. Are you using words that make you sound smart but stale?

2. Invent things in your own image. Here’s something approachable leaders know: You can’t create anything other than yourself. It’s all an extension of your unique personality. Take Facebook: The color blue dominates the layout because Mark Zuckerberg is red/green colorblind. And take Apple: The people who get hired are the ones who fit Steve Jobs’ vision and working style.

This is not an accident. Kind of like their company profit is not an accident either. And while your brand probably doesn’t compare to those two behemoths, what you can do is emulate the same principle into your own world.

Try this: Embed your why into the very fabric of whatever you create. Allow purpose to fuel personality. Because while you’re known for what you do and remembered for how you do it – you’re defined by why you do it.

This approach to innovation will keep your work real, honest and human. All you have to do is tell the story of who you are with your whole heart. If that’s not your own image, I don’t know what is. Are you following your passions or people’s perceptions?

3. Lead with your constitution. When I first posted my profile to an online dating site, I was given up to four thousand (!) words to describe myself. But unlike every other long-winded, self-absorbed candidate on the directory, I opted not to ramble for pages about my personal preferences, accomplishments and interests.

Instead, I concisely listed the ten non-negotiable values of my personal constitution as a human being. Then, I requested that anyone who resonated with at least seven of them should email me.

It wasn’t some hackneyed strategy – I was just being human. And sure enough, I connected on a highly personal and real level with a very special person who now ignites my soul on a daily basis.

Lesson learned: Rather than leave your humanity lying dormant inside you, reach within yourself to find out your own truth – then try a little radical openness. Because I swear, when you operate with greater transparency, life’s attitude toward you changes. It’s cool as hell. How will your humanity run the show today?

4. Strengthen your gentleness. Love is a respiratory requirement. It’s the oxygen that keeps people alive. That’s why wearing your humanity on your sleeve is so essential: It helps people develop an affectionate regard toward each other. Like Robbin Phillips of Brains on Fire says, “Love is a circular transaction.”

In my experience as a thirty-year veteran of the human race, it all comes down to the question: What do you see when you see people? And guess what: The answer is reflection of what you see when you see yourself. When you treat people like people, they become infected with respectful awe. But when you treat people like sounding boards for your own ego needs, they grudgingly concede.

Ultimately, people who lack a strong emotive dimension send the message that they’ve resigned to inhabit a robotic world. On the other hand, people who regularly restock their inventory of human emotion demonstrate magnanimity of the soul. Which type of people would you rather share an office with?

REMEMBER: You can’t filter your life through pixels.

Not if you want that life to matter, that is.

But.

When you keep yourself human – you keep your company healthy.

LET ME ASK YA THIS…
Are you a robot or a real person?

LET ME SUGGEST THIS…
For the list called, “27 Ways to Overcommunicate Anything,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

Never the same speech twice.

Now booking for 2011!

Watch The Nametag Guy in action here!

How to Treat People Like People

It’s not that hard to make people happy.

All you have to do is treat them like people.

Not as objects.
Not as integers.
Not as trophies.
Not as machines.
Not as categories.
Not as dollar signs.
Not as commodities.
Not as abstract entities.
Not as a means to an end.
Not as bloodless statistical entities.
Not as impersonal facets of production.

As people.

And I know what you’re thinking:

Do we really need an article to tell us how to treat people like people?

Yes. Yes we do.

Here’s a collection of ideas to help you, your brand and your organization do just that:1. Honor the audience of one. Stop disrespectfully dividing your attention between the person in front of you and the people you’re giving snippets of your digital attention to. You’re sacrificing sincere conversations that count for superficial connections that merely add up.

Instead, here’s a revolutionary suggestion: When you’re with people – really be with people. Make them feel like the only person in the room. Hell, make them feel like the only person in the world. Make sure that what you’re doing – right now – isn’t telling this person that there’s someone else you’d rather be interacting with.

Do you really think they don’t see you checking your smartphone under the table? Come on. People need people in their life who can be bigger than that. Have some respect for your audience of one. Don’t allow the convenience of being connected to tear apart the traditional social fabric.

And remember: Just because you’re instantly connected to the masses doesn’t mean you’re intimately connected to the people who matter. What do people get when they get you?

2. Expose your nakedness as a person. The world is a mirror. However you act is a permission slip for others to do the same. For example, those who choose to be open invite others around them to be open. But those who choose to keep their truth close to their chest signal others around them to shut down.

The question is whether you’re willing to reach out and risk living with both arms. Whether you’re courageous and rare enough to occupy your vulnerability in a space of mutual openness. Unfortunately, it takes time and courage become comfortable with that level of emotional honesty.

John Powell’s groundbreaking work on identity and self-disclosure explains why: “I am afraid to tell you who I am because if I tell you who I am, you may not like who I am – and that’s all I have.”

My suggestion: Risk it anyway. Show people who you are and, more importantly, why you are. What is forcing you to live in a way that is untrue to who you are?

3. Surrender your role. In a recent issue of BusinessWeek, Keith Ayers, President of Sydney’s Integro Leadership Institute, explained that when we get into playing roles, we stop being real.

“If I believe I have to act like a manager, then I focus on myself, my roles, what I’m doing and what I’m saying – instead of focusing on the person I am with. This diminishes trust with employees and decreases their engagement, commitment, and productivity.”

We see evidence of this is trend everywhere: Customer service agents start puking their scripts over the phone before listening to your actual problem. Salespeople dive into obvious closing techniques before you’re ready to buy. And parents treat you like a child long after you’ve become an adult.

The secret is to interact with people as a person – not as a role. To put values before vocation, individuality before industry and person before position. Then, as Ayers says, when you see yourself as a person dealing with another person, no matter what your roles, you can focus on the needs of others and on creating value. What unnecessary title is preventing people from getting to know the real you?

4. Shed your armor. In Creating True Prosperity, Shakti Gawain writes that vulnerability means allowing yourself to be affected by the word around you. This is a terrifying prospect for many leaders because you’re risking your truth. You’re risking being rejected. And you’re risking being stared at or talked about.

But here’s the secret: The more often you stick yourself out there, the more comfortable and confident you become with who you are. And when you’re comfortable and confident with whom you are, your truthful self-expression inspires and gives other people permission to do and be the same.

And that’s when we begin to listen to each other from a truer place, share with each other from a stronger place and communicate with each other from a more genuine place.

Ultimately, you display your love for people by letting those people get to know you. Thus, being vulnerable is a gift that you give to others. And by recognizing and sharing your own truth, you inspire them to do the same. Doesn’t get more personal than that. How much longer do you want to deprive yourself of breaking out in order to protect others from who you really are?

5. Encourage and celebrate their mistakes. When I was a kid, my favorite song from Sesame Street was, “Everybody Makes Mistakes.” It goes like this:

“If you make a mistake, you shouldn’t start to cry. Mistakes are not so bad, and here’s why. Everyone makes mistakes, oh yes they do. Your sister and your brother and your dad and mother too. Big people, small people, matter of fact, all people. And if everyone in the whole wide world makes mistakes, then why can’t you?”

Look: Human beings are naturally infallible creatures. They screw up every day. But they still need reminders that making a mistake isn’t the same as being a mistake.

Next time people you care about bite the big one, help them release their identification with the flub. Remind them that the moment you learn from a mistake is the moment it ceases to be a mistake. And tell them that while failure is an option – not learning form that failure isn’t. What language do you use with people when they fall short?

6. Meet the now need. People want to be heard first and helped second. Always honor this priority. If you treat people’s ideas as inconvenient interruptions to your uninspiring monologues, you lose them forever. If you only listen to people to use their comments as backboards against which you can try out your snappy new stand-up material, you lose them forever.

And, if you over empathize by interrupting people’s stories to share (yet another) selfish, inconsequential diatribe, you lose them forever.

Stop circling back to remind people how vastly experienced you are at their reality. Instead, try listening to people and not just to your improvements for them. Choose to hear the whole person.

Develop a vocabulary for the personal by speaking with humanizing language, not perfect phrases you were forced to memorize from your employee empathy class. Their now need is what matters the most. Meet it. Why are you listening?

7. Indulge in your humanity. I’ve been wearing a nametag twenty-four seven for the past decade. What can I say? Some people wear their heart on their sleeve – I wear my humanity on my chest. And I’ve learned that (contrary to popular conditioning) vulnerability isn’t surrender.

Here’s the reality: The more vulnerable you are, the more open you are. The more open you are, the less you have to hide. The less you have to hide, the more relaxed you become. And the more relaxed you become, the more effectively you can treat people like people. Simple – but not easy.

My suggestion: Instead of making endless plans to reduce unpredictability, mitigate risk and preserve your sense of control, try surrendering. Learn to treat your vulnerability as an advantage. And remember the words Henry James: “To be opened to risk is to risk being shattered. But without shattering, there is no glory.”

Remember: You can’t cram everything into a process. Let improvisation pull the rug out from under the rigidity of the predictable. What do you need to surrender to?

Anyway, that’s my vision for the future.

A church where you’re not a butt in a seat – you’re a person.

A retail store where you’re not a walking wallet – you’re a person.

A dentist’s office where you’re not a mouth with teeth – you’re a person.

A grocery store where you’re not another inventory picker – you’re a person.

A bank where you’re not an account number on a spreadsheet – you’re a person.

A hospital where you’re not a collection of symptoms on a chart – you’re a person.

A networking event where you’re not just a pit stop in people’s lives – you’re a person.

A hair salon where you’re not another name in the appointment book – you’re a person.

IN SHORT: A world where people are treated like people.

I know it’s a lot to ask.

I know it’s hard to be human. Especially when so much inhumanity surrounds us.

But.

When you treat people like people, they don’t just listen to you – they work their hearts out for you.

And they come back over and over again.

LET ME ASK YA THIS…
What do you see when you see people?

LET ME SUGGEST THIS…
For the list called, “10 Unmistakable Motivators of Human Engagement,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

Never the same speech twice.

Now booking for 2011!

Watch The Nametag Guy in action here!

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