Before we make our move, let’s call…

You’re not an expert.
You’re not a consultant.
You’re not a commodity.
You’re not a salesperson.

You are a trusted adviser.

(At least, that should be your goal.)

And people need to feel like they couldn’t go into the marketplace without your opinion.

Now, by “people” I’m referring to customers, prospects, clients, colleagues, friends, competitors and especially the media.

Whenever they have a problem within YOUR domain, they need to be thinking, “Wait. Before we take the next step, we better call Dave…”

AND THAT’S THE SECRET: positioning yourself as a resource.

The Go-To-Guy. The answer.

I’m actually reading two great books on this topic right now: The Trusted Adviser and Clients for Life.

(FYI, I read five books a week. And I rarely recommend any of them on my blog because, frankly, few of them are worth recommending. But these two are home runs.)

Anyway, to get started becoming a trusted adviser, ask yourself these questions:

1. If everybody did exactly what you said, what would the work look like?
2. If someone paid you $5000 to sit down with you for one hour, what would you tell him?
3. If someone was going to pay you $1000 an hour, what are the questions they’ve got to ask you to get their money’s worth?
4. What are you recognized as being the best at?
5. What are you the obvious expert on?
6. What do I know that other people find valuable?
7. What ideas do you have that you’re afraid people will steal?

OK. Now that you have a blueprint for your expertise, here’s the second step…

DON’T BE SELFISH WITH YOUR KNOWLEDGE!!!

Share it with the world! Start a blog, publish a newsletter, hand out philosophy cards, offer free 15-minute consultations, give free talks in your local business community, anything to maintain top of mind awareness!

After all, positioning isn’t about MARKET share; it’s about MIND share.

Become the person people think to call before they take another step.

Become a trusted adviser.

LET ME ASK YA THIS…
Are you That Guy?

LET ME SUGGEST THIS…
Share your three best tips for positioning yourself as a trusted adviser.

* * * *
Scott Ginsberg
That Guy with the Nametag


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21 definitions of a customer

1. A customer is someone who has a need.

2. A customer is someone whom you deliver value to.

3. A customer is someone who uses what you produce.

4. A customer is someone who has a problem you can fix.

5. A customer is someone who benefits from what you do.

6. A customer is anyone with whom your business engages.

7. A customer is someone who buys your good and service.

8. A customer is someone who participates in your business.

9. A customer is someone who follows, listens to and obeys you.

10. A customer is someone who you depend on for your success.

11. A customer is someone who depends on your for her success.

12. A customer is someone whom you are dealing with right now.

13. A customer is someone you complete a sale or transaction for.

14. A customer is someone who admires or supports your business.

15. A customer is someone who seeks to benefit from your expertise.

16. A customer is someone who advances the cause of your organization.

17. A customer is someone who reads your blog or comes to your website.

18. A customer is someone who has a stake in your company or organization.

19. A customer is someone who can potentially create a perception of your
company.

20. A customer is someone who is affected by the decisions or actions of your
company.

21. A customer is someone who is connected to your organization and can enhance the value of its product and services.

LET ME ASK YA THIS…
What’s your definition of a customer?

LET ME SUGGEST THIS…
Post it here!

* * * *
Scott Ginsberg
That Guy with the Nametag


Are you a friend of The Nametag Network?

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43 reasons to make lists for EVERYTHING

1. Lists are easy to read.

2. Lists are easy to write.

3. Lists are fun to write.

4. Lists are easier to memorize.

5. Lists are efficient ways to transfer value.

6. Lists force you to clarify your thoughts.

7. Lists beget shorter sentences, which get read FIRST.

8. Lists allow us to easily put information which belongs together in one place.

9. Lists give people who don’t like to organize a great way to organize.

10. Lists make it easy to expand and stretch your main idea.

11. Lists aren’t obsessed with order.

12. Lists make people happy. See, with the acceleration of our culture, when reading online, people don’t even read anymore. They scan.

13. The “architecture,” or creative design and page presentation of a list is easily digestible.

14. Lists “breathe” well. This is a term borrowed from the music world, referring to the space, time and breaths between notes. It’s easier on the ears, or in this case, easier on the eyes.

15. Listing is the simplest, quickest and most efficient way to capture your ideas before they fly away to But You Never Wrote Me Down Land.

16. Lists get pinged, WOW’ed, talked about, linked to, digged and blogged about.

17. Lists appeal to the hyperspeed, A.D.D and quick fix nature of our society.

18. Writing is the basis of all wealth. And listing is the easier form of writing. So, I guess you COULD say, “LISTING is the basis of all wealth.”

19. Lists, unlike the majority of the web’s content, aren’t laborious and annoying to read.

20. We live in The Attention Economy. You don’t REALLY think people are going read paragraph after paragraph after paragraph, do you?

21. Lists demonstrate value and content. For example, which sounds more valuable: “Advice for Small Business Owners,” or “79 Mistakes Made by Small Business Owners”?

22. As Julia Cameron said, “Writing teaches you something: that you never write just what you know. You write what you learn as you’re writing. Ideas come to you and trigger other ideas.”

23. So, lists don’t just benefit the reader. They benefit the writer too.

24. Listing stimulates creativity. Ideas connect with one another, crystallize and produce insights you never would have discovered by writing a five paragraph essay.

25. The human brain is a self-organizing machine. Listing subconsciously creates patterns, groups and “piles” of material that seem to come together on their own.

26. Did I already mention that writing is the basis of all wealth?

27. Which leads me to the next point: lists enable you to “call back” and reemphasize important points in a poignant, yet humorous way. (See #23 and #10)

28. LET ME ASK YA THIS: why are you reading this very list, right now? Did you see it on Digg? Did someone email you the link? Did the title entice you? Make a list of your answers. That will help you understand why lists work.

29. Lists don’t prioritize, segment, take sides or bias any one item; but rather allow you to simply get it all down on paper. And sometimes that’s the hardest part of writing. Because if you don’t write it down, it never happened.

30. Look at the most popular articles, blog posts and tagged stories on the Internet: all lists. Coincidence?

31. Lists help you examine your ideas, thoughts and problems visually in ways that other forms of writing architecture fall short.

32. Lists often force you to come up with an idea quotient. This is a perfect way to motivate your melon!

33. Lists are easy to reuse. You can break up certain items and expand on them in other modules.

34. Lists are really, really easy to print out and distribute to everyone in your office. And they’re conducive to sharing, i.e., “Hey Steve, check out this list of 31 ways to play jokes on your boss!”

35. WHICH REMINDS ME: if you want to see some of the best listers on the web, check out these examples by Gitomer, Godin, Peters and McLeod. (Also, if you want to read ALL of my lists, go here.)

36. Listing is for everybody. Because even if you’re not a good writer (or a writer at all) ANYONE can make a list!

37. Listing sifts through the bullshit. It gives people the guts, the meat, the good stuff, the essence and the cliff notes of your idea. Which is good, because most readers don’t have time (or care) to read anything else.

38. Speaking of readers, remember this: you can’t depend on your readers to connect the dots. Listing punches them in the face. In a friendly way.

39. Also, when you make a list, you don’t think – you react. And that’s when the best stuff usually comes out. Just like in the world of improv.

40. Lists are predictable. When someone sees a blog headline called, “17 lessons learned from this weekend’s bachelor party,” he knows exactly what to expect. And people like predictability because it leads to familiarity, which leads to trust.

41. Lists are edit-friendly. Following the “easy does it” approach to creativity, you can easily add an item or two to your list at your own discretion.

42. Lists are impervious to writer’s block. Because even if you can’t think of anything good to write, you always add an item or two to your list.

(And finally, the 43rd reason to deliver your content with lists…)

43. THINK ABOUT THIS: most of the major religions in the world were founded on lists: The Ten Commandments (Judaism/Christianity), The Five Pillars (Islam), The Four Noble Truths (Buddhism). Now, say what you want about religion. But billions of people have been living by, adhering to, spreading, rewriting and teaching lists for centuries. That’s gotta mean something.

LET ME ASK YA THIS…
Why do you make lists?

LET ME SUGGEST THIS…
Post your list of reasons to make lists here!

* * * *
Scott Ginsberg
That Guy with the Nametag


Are you a friend of The Nametag Network?

Read more blogs!
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You don’t need lessons, pt. 2

(Read part one of this series here!)

Vincent Van Gough took ONE art class during his entire life.

The rest was self-taught.

Pretty shocking, huh?

Similarly, many notable innovators have agreed that lessons weren’t critical to the successful execution of their ideas.

Take Edison, for example.

He went to school for only three months. His teacher thought he couldn’t learn because he had a mental problem!

From that day forth, Edison realized, everything he needed to know about science would be learned from reading books and tinkering with chemicals and telegraph equipment.

Lessons, shmessons!

Now, I don’t mean to reduce the value of having a solid foundation in your area of study. Inventors, innovators, artists and entrepreneurs still need to be brilliant at the basics.

The challenge is to maintain balance.

I like what pacemaker inventor Wilson Greatbatch said:

“I don’t think the problem is too much training. The problem occurs when your training is too narrow and you get yourself on a rigid path of thinking and lose flexibility. Me? I got a masters degree, but the rest was osmosis.”

I also like what Apple founder/creator Steve Wozniak said:

“Teachers were largely a negative influence on me. I read very widely when I was a small kid, and that had the greatest influence on me. We live in a culture that makes it difficult for creativity to express itself properly. I believe in life long learning and self-education. After all, if you could solve all problems with textbooks, there wouldn’t be any real invention.”

LET ME ASK YA THIS…
How do you balance lessons and being self-taught?

LET ME SUGGEST THIS…
You don’t need lessons. Just go.

* * * *
Scott Ginsberg
That Guy with the Nametag


Are you a friend of The Nametag Network?

Read more blogs!
Rent Scott’s Brain!
Download articles and ebooks!
Watch training videos on NametagTV!

Make a name for yourself here…


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